About the Role
We are looking for a proactive, customer-focused and enthusiastic Sales & Reservations Executive to join our team on a fixed-term contract, with a primary focus on driving Christmas bookings and festive sales.
This is an exciting opportunity for someone who enjoys working with customers, generating sales and delivering excellent service during one of the busiest and most important periods of the year. You will play a key role in handling enquiries, converting leads into confirmed bookings and helping maximise revenue across our Christmas offerings.
The position is initially temporary to support the Christmas season, with the possibility of a permanent, full-time opportunity becoming available in 2027, depending on business needs and individual performance.
Key Responsibilities
- Handle
incoming sales and reservation enquiries via telephone, email and other communication channels. - Promote
Christmas packages, festive events, seasonal offers and other relevant products or services. - Convert
enquiries into confirmed bookings and proactively follow up on potential customers. - Provide
accurate information on availability, pricing, packages and booking terms. - Manage
reservations, booking amendments, cancellations and customer requests efficiently. - Build
positive relationships with customers and deliver an excellent customer experience throughout the booking journey. - Identify
opportunities to upsell and maximise sales revenue. - Maintain
accurate booking records and customer information using the relevant reservation systems. - Work
closely with the wider team to ensure smooth coordination and delivery of Christmas bookings. - Support
general sales and reservations activities as required.
About You
We are looking for someone who:
- Has
excellent communication and customer service skills. - Is
confident handling sales enquiries and converting opportunities into
bookings. - Is
organised, detail-oriented and able to manage multiple enquiries in a busy
environment. - Has a
positive, proactive attitude and enjoys working towards sales targets. - Can
work independently while contributing effectively to a team. - Is
comfortable using email, booking systems and Microsoft Office or similar
tools. - Has
previous experience in sales, reservations, hospitality, events or
customer service. - Is
flexible and able to work in a fast-paced environment during the busy
Christmas period.
What We Offer
- Cycle to Work Scheme
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- We Care - A confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on‑site parking, regular on and off‑site social events and celebrations and cycle to work scheme.
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Sales & Reservations Executive-Temporary in Cheltenham employer: The Queens Hotel - Cheltenham
At Penningtons Brasserie and Bar, located in the heart of Windsor, we pride ourselves on creating a warm and inclusive work environment where every team member is valued and supported. As part of the family-owned Sir Richard Sutton Ltd, employees benefit from exceptional learning opportunities, generous perks like free hotel stays, and a strong emphasis on personal development, making it an ideal place for those seeking meaningful and rewarding careers in hospitality.
Contact Details:
The Queens Hotel - Cheltenham Recruitment Team
