At a Glance
- Tasks: Deliver exceptional customer service and support a vibrant team in a fast-paced environment.
- Company: Join the Queen's Head, a welcoming hospitality hub in Peterborough.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and a fun team culture.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a passionate team serving delicious food and craft beer.
- Qualifications: Experience in hospitality and a love for food and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
Welcome to the Queen's Head, your new home from home in the heart of Peterborough, where our love comes in threes! Think light crispy artisan pizza (cooked in our amazing wood-fired oven), warming one-pots of comfort food (bubbling mac n cheese) and pints of beer (crafted at our Grandfathers Brewery).
We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.
Front of House duties include:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive team member
Requirements:
- Previous experience working front of house in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
- A result driven and ambitious individual keen to develop your career and grow with us
Benefits include:
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- 30% dining discount of all managed houses
- Great working environment and great prospects!
FOH Team Member employer: The Queens Head
At the Queen's Head in Peterborough, we pride ourselves on being an exceptional employer that fosters a fun and supportive work culture. With benefits like 28 days of holiday, a company pension scheme, and generous discounts on food and drinks, we are committed to the growth and well-being of our team members. Join us to be part of a passionate group dedicated to delivering outstanding customer experiences while enjoying great prospects for career development.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Queens Head. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Queens Head
Don't be shy about reaching out to The Queens Head directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace FOH Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Queens Head and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Queens Head
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
