Restaurant & Bar Assistant - Full Time

We are looking for a dedicated Bartender to join our restaurant and bar team! This is an excellent opportunity to work in a prestigious club environment delivering exceptional service to our members and their guests.

Role Details

• Full-time position (40 hours per week, exclusive of breaks)
• 5 out of 7 days on a shift/rota basis
• Service-focused role in a professional and welcoming setting

What We’re Looking For

• Excellent communication skills with previous experience in hospitality or food service
• A positive, proactive approach with a passion for delivering outstanding service
• Ability to work well in a team and contribute to a high-performance culture
• Organised, adaptable, and capable of working in a fast-paced environment
• Strong problem-solving skills with a focus on customer satisfaction

Your Responsibilities

• Provide a professional bar/liquor service across Club ensuring standards of service and hospitality are consistently delivered.
• Maintain a thorough and up to date knowledge of licensing laws and ensure these are upheld throughout each shift.
• Ensure the bar and Terrace area is continuously checked and presented to a high standard throughout the shift, reporting any maintenance issues to ensure all areas are presented at their best.
• Follow opening, closing and cleaning procedures each shift.
• Deliver the service required at the summer tournament and other tournament/Club events as required by management.
• Maintain an up-to-date knowledge of Club events and actively promote Member activities.
• Promptly resolve Member or guest complaints as received; advising management of all issues raised and action taken.
• Ensure the correct use of the EPOS system at all times and that financial standards are followed when handling credit and Member card transactions.
• Reporting all cash/float discrepancies immediately to management.
• Ensure security procedures are followed to prevent theft or loss of equipment, food and drink.

General Requirements

• Make suggestions and recommend any improvements to management.
• Help control costs wherever possible.
• Undertake projects and complete objectives as required by management.
• Assist your colleagues at all times and across the Club where possible and when asked by management.
• Attend internal meetings as required.
• Conduct all aspects of your work and behaviour in line with the values of The Queen’s Club.

Preferred Experience

• Previous experience in restaurant waiting roles
• Bartending in an upscale environment

Just some of the benefits The Queen’s Club Restaurant and Bar Assistant can enjoy

• Uniform provided
• A highly competitive salary
• A friendly and supportive working environment.
• 15 days holiday per annum plus bank holidays
• Contributory company pension scheme.
• Discretionary annual performance bonus.
• The Queen’s Club Tournament family/friends tickets.
• Use of the Club’s courts, gym and fitness studio (during off peak times).
• Free breakfast, lunch and dinner & refreshments while on duty.
• Cycle to work scheme.
• Enhanced maternity and paternity leave.
• 24/7 Employee assistance program.
• Interest‑free Season ticket loan.
• Long service award.
• Eye Test and glasses contribution.
• Flow Hospitality Training.

The Queen's Club is a world‑renowned private Members rackets club in south west London. Host to the international annual HSBC Championships the Club is complemented by a refurbished Club House Restaurant along with private rooms for hospitality.

If you are a passionate and service‑driven professional, we’d love to hear from you! Apply now and become part of our fantastic team!