Restaurant and Bar Assistant Manager in London

The Queen's Club has an exciting opportunity for a full time permanent Restaurant and Bar Assistant Manager to join our team. The Queen's Club is an exclusive private members' Club situated in Palliser Rd, London, W14 9EQ. We offer a competitive salary and comprehensive benefits package. If you are a motivated individual with strong organisational skills and a passion for supporting others, we would love to hear from you.

Key Responsibilities:

• People: To quickly assess Member needs and flex personal service style appropriately. To build and maintain a good rapport with Members and guests with the objective of generating repeat and new business. To remain calm, composed and in control, even in challenging situations. To effectively handle Member/guest complaints, compliments, concerns or special requests. To project a positive, professional and friendly image to Members and staff. To train staff to anticipate and respond to Member needs.
• Product: To assist the Deputy Restaurant Manager and Bar Manager, contributing towards the smooth running of the Grille & Player’s Bar. To assist the Deputy Restaurant Manager to oversee aspects of the Grille and Players’ Bar and manage events where necessary. To thoroughly understand The Queens Club standards in food presentation, beverage and service and implement them. To ensure and maintain consistent standards through day-to-day communication, daily briefings, allergen information, cooking methods and on-going training. To communicate effectively with the Kitchen through regular contact before, during and after service. To maintain an accurate and up to date understanding of all Club House and Club events/functions.
• Service: To offer service to all Members and guests in a manner that exceeds expectations, providing a friendly courteous approach at all times. To demonstrate, through knowledge and delivery, the effective execution of the sequence of service (i.e. greeting the guest(s), taking their order, serving of food, wine etc. during operating hours). To sense Member/guest needs and quickly respond to these in order to maximise satisfaction (i.e. service co-ordination and timely execution). To understand and collate all in house sports related catering requirements ensuring effective communication across the F&B department. To assist in co-ordinating resources for ‘special events’. To understand methods of preparation and presentation of all foods served. To confidently provide expert knowledge of wine and spirits with recommendations to match menu items and Member/guest preferences. To be aware of and ensure compliance with licensing laws and detect any fraud and illegalities that might occur and report them immediately. To be constantly vigilant and aware of service details and product quality delivered during operating hours.
• Financials: To assist with the control of staff and operating expenses across the department through effective planning and adhering to budgets. To help control costs and generate revenues to maximize profit and reduce the Club’s catering deficit across the F&B department. To assist in the effective management and control of overtime costs in the department, in line with payroll budgets and targets set. To be accountable for the operations’ assets and actions of staff i.e. to instruct staff on proper equipment storage and handling, to minimise breakages of china and glassware, and misuse of linen and silverware.
• Health & Safety; Food Hygiene and Safeguarding and Child Protection: To ensure a safe workplace by identifying hazards and taking corrective action. To safeguard Members/guests and staff with knowledge and the application of health and safety, accident prevention, fire drills/evacuation and first aid. To instruct staff on specific safe work practices (e.g. use of proper footwear, cleaning up after spills, manual handling, first aid response and emergency evacuation). To store and use all chemicals and cleaning products according to instructions adhering to the Club COSHH standards at all times.
• General Requirements: To ensure you read the Club Bye-Laws and have an understanding of and adhere to the Club rules assisting Members and guests where necessary. To maintain good working relationships and a high standard of personal appearance and hygiene adhering to the departments’ personal appearance standards. To undertake additional duties that fall within the overall scope of this position as directed by the Deputy Restaurant Manager/Bar Manager/F&B Service Manager. To attend training and internal meetings as required. To conduct all aspects of your work and behaviour in line with the values of The Queen’s Club.

To be successful in this role you will be someone who works well as part of a team, who is engaging and flexible in their approach with a friendly manner, and a proactive can-do attitude, with an ability to multi task, and with problem solving skills, you will have the ability to be reactive and think on your feet. Being someone who is self-organised and able to prioritise workload to meet agreed deadlines.

Benefits:

• Uniform provided.
• A competitive salary.
• A friendly and supportive working environment.
• 25 days holiday per annum, plus bank holidays.
• Contributory 3% company pension scheme.
• Discretionary annual performance bonus.
• The Queen’s Club Tournament family/friends’ tickets.
• Use of the Club’s courts, gym and fitness studio (during off peak times).
• Free breakfast, lunch and dinner & refreshments while on duty.
• Childcare vouchers.
• Cycle to work scheme.
• Car salary sacrifice scheme.
• Enhanced maternity and paternity leave.
• 24/7 Employee assistance program.
• Interest-free Season ticket loan.
• Long service award.
• Eye Test and glasses contribution.
• Medicash Healthcare scheme.

The Queen's Club is a world renowned private Members rackets club in south west London and hosts the international annual HSBC Championships.