Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead hotel operations, manage teams, and enhance guest experiences.
- Company: Join the historic Queen at Chester Hotel, part of Best Western.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Why this job: Make a real impact in hospitality and lead a passionate team.
- Qualifications: Experience in hotel management and strong leadership skills.
- Other info: Dynamic environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity
Are you highly motivated and experienced in hotel management? We are looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.
What You'll Do:
- Oversee Operations: Manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Lead the Team: Develop and manage department heads and staff to ensure efficient and effective operations.
- Maximise Revenue: Optimise revenue streams and control costs to meet financial goals.
- Ensure Compliance: Adhere to legal requirements and regulations.
- Enhance Guest Experience: Develop and implement strategies to improve guest satisfaction.
- Resolve Issues: Handle guest complaints promptly and ensure resolution.
- Build Relationships: Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
- Shape Policies: Participate in the development and implementation of hotel policies and procedures.
- Manage Crises: Develop and implement crisis management plans and protocols.
Why Join Us?
Be part of a team dedicated to delivering exceptional guest experiences and ensuring smooth operations. If you're ready to lead with expertise and make a significant impact, we want to hear from you!
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counselling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and TV
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Proven experience as a hotel operations manager or in a similar role
- Strong leadership and management skills with the ability to motivate and develop staff
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
- Strong financial management skills with the ability to maximise revenue and control costs
- Strong knowledge of hotel operations and industry trends
- Strong problem-solving skills and ability to make decisions in a fast-paced environment
- Ability to work flexible hours including nights, weekends, and holidays
- Bachelor's degree in hospitality management or a related field preferred
If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
Operations Manager in Chester employer: The Queen at Chester Hotel, Premier Collection By Best Western
Contact Detail:
The Queen at Chester Hotel, Premier Collection By Best Western Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Chester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about your experiences and how you've made a difference in previous roles. We love to see candidates who can bring energy and enthusiasm to our team!
✨Tip Number 3
Research the hotel! Before any interview, make sure you know about The Queen at Chester Hotel and its unique offerings. This shows that you’re genuinely interested and ready to contribute to our mission of delivering exceptional guest experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all our current openings and find the perfect fit for your skills and ambitions in the hospitality world.
We think you need these skills to ace Operations Manager in Chester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hotel management shine through! We want to see your genuine interest in creating exceptional guest experiences and leading a team.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Operations Manager role. We love seeing how your skills can directly contribute to our hotel's success!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences effectively without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Queen at Chester Hotel, Premier Collection By Best Western
✨Know the Hotel Inside Out
Before your interview, take some time to explore The Queen at Chester Hotel virtually. Familiarise yourself with its history, amenities, and unique features. This will not only impress the interviewers but also help you tailor your answers to show how you can enhance guest experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific challenges you faced and how you motivated your team to overcome them. Highlighting your leadership style will demonstrate that you're ready to manage department heads and staff effectively.
✨Understand Financial Management
Brush up on your financial management skills and be ready to discuss how you've maximised revenue and controlled costs in past positions. Bring concrete examples of strategies you've implemented that resulted in financial success, as this is crucial for the Operations Manager role.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or managing crises. Prepare a few scenarios where you successfully resolved issues or improved operations. This will showcase your problem-solving skills and ability to make decisions in a fast-paced environment, which is key for this position.
