Exercise Referral Advisor (Fixed term contract) in Southampton

Location: BH Live Active – Southampton Sites

Salary for 20 hours per week: £13,659.50 per annum

Hours: 20 per week

Contract Type: Fixed Term contract - maternity leave cover

Expected end date: March 2027 or return of substantive post holder, whichever is sooner

The role: We are recruiting for a part time Exercise Referral Advisor to join our team at BH Live Active, working across three sites in Southampton. BH Live operates leisure facilities across this vibrant and lively port city in partnership with Southampton City Council. In line with the council’s ‘We Can Be Active’ strategy, we provide excellent leisure facilities and hundreds of activities for all ages and abilities to inspire and support more communities to be active. The role will involve offering a personalised exercise and lifestyle programme for customers referred onto the programme by medical professionals. You will work across The Quays Swimming and Diving Complex, Bitterne Leisure Centre and Chamberlayne Leisure Centre.

A level 3 Exercise Referral qualification is essential, and experience in the field is desirable.

You will:

• Assist with the implementation of the Health and Fitness Programme provided for exercise referral patients at the nominated sites.
• Undertake 'Welcome Sessions' for new referral patients and provide follow-up one-to-one informal support.
• Carry out individual fitness testing and assessments for patients, as per the procedures and guidelines set out by the Health and Wellbeing Manager.
• Ensure the correct interpretation of the fitness tests and assessments, formulating safe and appropriate physical activity recommendations for each individual.
• Correctly identify situations where an individual’s safe exercise participation needs to be cleared by the Health and Wellbeing Manager or the programme’s GP.
• Assist with the administration of the programme as required.
• Attend and contribute to any relevant meetings as may be required including staff training.
• Assist with the continued promotion of the programmes as directed by the Health and Wellbeing Manager.
• Adopt the Centre’s Customer Care Policy and assist and advise all customers in a polite and friendly manner to make their visit an enjoyable experience and thus ensure repeat visits.

To be successful you will need:

• Empathy
• Excellent customer service skills
• Good organisational skills
• A desire to make a positive change to someone’s physical and emotional wellbeing
• A level 3 Exercise Referral Qualification

We offer:

• Onsite parking
• Training and development opportunities
• BH Live Active - Gym membership
• Health cash plan
• Employee Assistance Programme
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

About BH Live: We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

To apply: All applications are to be made via the BH Live Careers site: BH Live Careers. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.