At a Glance
- Tasks: Lead a vibrant team to ensure a safe and enjoyable experience for all visitors.
- Company: Join BH Live, a leading charity and social enterprise in leisure and events.
- Benefits: Enjoy gym membership, health cash plan, and a matched pension scheme.
- Other info: Flexible hours including evenings and weekends; excellent career growth opportunities.
- Why this job: Make a positive impact in your community while developing your leadership skills.
- Qualifications: Confident, organised, and great with people; customer-focused approach required.
The predicted salary is between 29580 - 29580 £ per year.
BH Live is recruiting a Duty Manager to join our busy team at BH Live Active - The Quays Swimming & Diving Complex. Our Duty Managers ensure everyone visiting our centre has a great customer experience, has fun and is kept safe.
You will have day-to-day responsibility for the operations of the centre, whilst on duty and may need to be required to be on call for emergencies.
You will:
- Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
- Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
- Open and close the building.
- Carry out visual building inspections of the building and report any issues to our technical team.
To be successful you will need:
- Confidence.
- Good organisation skills, coupled with great attention to detail.
- Great people skills, be proactive with great communication skills.
- A customer focussed approach.
- Commercial acumen.
Due to the nature of our business, you will need to be available to work evenings, weekends and bank holidays.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance Programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live: We are one of the UK's leading leisure and event venue operators - a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:
- More participation - through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
- Higher audiences - through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
- Greater economic and social benefit - through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve.
Duty Manager in Southampton employer: The Quays Swimming & Diving Complex
At BH Live, we pride ourselves on being an exceptional employer that values the health and wellbeing of our team as much as that of our community. Working as a Casual Exercise Referral Advisor offers you the chance to make a real difference in people's lives while enjoying a supportive work culture that encourages personal and professional growth. With access to state-of-the-art facilities across multiple locations in Southampton, you'll find unique opportunities to develop your skills and advance your career in a vibrant and engaging environment.
Contact Details:
The Quays Swimming & Diving Complex Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Quays Swimming & Diving Complex. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Quays Swimming & Diving Complex
Don't be shy about reaching out to The Quays Swimming & Diving Complex directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Quays Swimming & Diving Complex and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Quays Swimming & Diving Complex
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
