At a Glance
- Tasks: Lead a team to ensure an amazing customer experience at our swimming and diving complex.
- Company: Join BH Live, a vibrant community-focused organisation in Southampton.
- Benefits: Enjoy gym membership, health cash plan, and a matched pension scheme.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong organisational and communication skills with a customer-focused mindset.
Site: BH Live Active – The Quays Swimming & Diving Complex
Geographical location: Southampton
Salary: £29,580 per annum
Hours: 40 hours per week
Contract Type: Permanent
The role:
BH Live is recruiting a Customer Operations Manager to join our busy team at BH Live Active – The Quays Swimming & Diving Complex. Our Customer Operations Managers ensure everyone visiting our centre has a great customer experience, has fun and is kept safe. You will have day-to-day responsibility for the operations of the centre, whilst on duty and may need to be required to be on call for emergencies.
You will:
- Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
- Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
- Open and close the building.
- Carry out visual building inspections of the building and report any issues to our technical team.
To be successful you will need:
- Confidence.
- Good organisation skills, coupled with great attention to detail.
- Great people skills, be proactive with great communication skills.
- A customer focussed approach.
- Commercial acumen.
Due to the nature of our business, you will need to be available to work evenings, weekends and bank holidays.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance Programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
Customer Operations Manager in Southampton employer: The Quays Swimming & Diving Complex
At BH Live, we pride ourselves on being an excellent employer that values flexibility and work-life balance, making our Casual Weekend Customer Service Specialist role in Southampton a perfect fit for those seeking meaningful employment. Our supportive work culture fosters personal growth and development, while the added benefits of on-site parking and gym access enhance your overall experience with us. Join our dynamic team and contribute to creating memorable experiences for our community.
Contact Details:
The Quays Swimming & Diving Complex Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Quays Swimming & Diving Complex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Quays Swimming & Diving Complex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Manager in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Quays Swimming & Diving Complex:Your cover letter is your chance to shine! Tell us why you want to work at The Quays Swimming & Diving Complex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Quays Swimming & Diving Complex!
How to prepare for a job interview at The Quays Swimming & Diving Complex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
