At a Glance
- Tasks: Deliver excellent customer service and assist with membership sales at a vibrant leisure centre.
- Company: Join BH Live, a leading charity and social enterprise in leisure and events.
- Benefits: Earn up to £12.71 per hour, enjoy gym access, and flexible working hours.
- Other info: Work in a dynamic environment with opportunities for training and development.
- Why this job: Perfect for students seeking casual work that fits around your lifestyle.
- Qualifications: Strong communication skills and a passion for customer care are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Site Location: BH Live Active – The Quays Swimming and Diving Complex, Southampton
Salary: Up to £12.71 per hour
Contract Type: Casual
The role:
BH Live is recruiting for Casual Customer Service Representatives to join our team at The Quays Swimming & Diving Complex. This role will be mainly for weekend cover and is great if you are looking for flexible part-time, casual hours that can fit in around your lifestyle.
You will:
- Provide a great customer service experience to everyone who visits our centre
- Work towards assisting the centre in achieving its membership sales targets
- Administer and maintain our membership schemes
- Administer a booking system
You will need:
- Excellent communication and customer service skills
- Good IT and administration skills
- An understanding of the importance of customer care
- Experience in dealing with customers
Due to the nature of our business, hours of work will include weekends, bank holidays and evenings.
We offer:
- Gym and Swim membership (eligibility criteria applies)
- Onsite parking (dependent on site)
- Training and development opportunities
- Holiday allowance
- Pension (subject to eligibility criteria)
- Flexible casual working hours, including weekends, bank holidays and evenings
About BH Live:
We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:
- More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
- Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
- Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve.
To apply:
All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Casual Customer Service Representative in Southampton employer: The Quays Swimming & Diving Complex
BH Live is an exceptional employer, offering flexible casual hours that fit seamlessly into your lifestyle while providing a vibrant work environment at The Quays Swimming and Diving Complex in Southampton. With a strong focus on employee growth through training and development opportunities, alongside benefits like gym and swim membership, you will be part of a team dedicated to enhancing community health and wellbeing. Join us in making a positive impact while enjoying the unique advantages of working in one of the UK's premier leisure facilities.
Contact Details:
The Quays Swimming & Diving Complex Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Customer Service Representative in Southampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Quays Swimming & Diving Complex and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Quays Swimming & Diving Complex and let us see your personality shine through!
We think you need these skills to ace Casual Customer Service Representative in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Quays Swimming & Diving Complex.
Get Familiar with Our Brand:Before applying, take some time to learn about The Quays Swimming & Diving Complex and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Quays Swimming & Diving Complex
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Quays Swimming & Diving Complex.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Quays Swimming & Diving Complex will surely appreciate.
