At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional guest experiences and smooth pub operations.
- Company: Join Hall & Woodhouse, a family-owned brewery recognised as a Sunday Times Best Place to Work.
- Benefits: Earn £12.90 per hour, share of tips, 60% off meals, and enjoy a bonus scheme.
- Why this job: Be part of a fun, supportive workplace with clear career progression to General Manager.
- Qualifications: Experience in hospitality, supervisory skills, and a passion for creating memorable moments.
- Other info: Work-life balance with a consistent 5-day week in a vibrant environment.
The predicted salary is between 11 - 15 £ per hour.
About Hall & Woodhouse - Sunday Times Best Place to Work - Publican Awards Best Large Pub co. Hall & Woodhouse is the Dorset based brewer that owns over 150 high end pub restaurants and inns throughout the South of England. Founded in 1777, we are a family owned company that blends the best traditional values with a progressive and inclusive approach to business.
The Quay is set within a grade II listed, former 19th century warehouse. The Quay on the seafront and at the heart of the action in Poole has been re-imagined. Now under the ownership of Hall & Woodhouse, the pub is scheduled for a complete transformation in spring 2025. We’re now looking to strengthen our leadership team with an enthusiastic Shift Leader.
What you’ll get as a Shift Leader at Hall & Woodhouse:
- £12.90 per hour
- Share of tips on top of base pay
- Bonus scheme
- Generous lifestyle benefits with extra rewards for exceptional performance
- Clear career pathway to General Manager at H&W
- 60% off meals while on duty
- Consistent 5‑day working week supporting work–life balance
- A fun, supportive and sustainable workplace
- A warm welcome from a team that helps you shine—at a Sunday Times Best Places to Work company
What you’ll need to be:
- A shift leader or assistant manager who is kind, calm and approachable
- Confident overseeing opening/closing, safety and security procedures
- Well-presented, detail-focused and professional
- Willing to support the GM in coaching and developing the team
- Logical, organized and able to manage multiple tasks
- Driven to deliver outstanding guest experiences
- Able to work days, evenings and weekends and reliably manage the commute
- A natural host who loves creating day making moments
- Looking for an employer that recognizes and rewards talent
- Experienced in hospitality, ideally with supervisory experience in a busy food-led environment
If you care about what you do and want to grow with a supportive team, apply today.
Shift Leader in Poole employer: The Quay
Contact Detail:
The Quay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Poole
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hall & Woodhouse's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Shift Leader, you'll be managing a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp for your interview. A well-presented appearance shows that you take the role seriously and are ready to represent Hall & Woodhouse with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and reinforces your interest in joining the Hall & Woodhouse team.
We think you need these skills to ace Shift Leader in Poole
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your enthusiasm for creating memorable guest experiences and how you embody the values of kindness and approachability.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Shift Leader role. Highlight relevant supervisory experience and any specific skills that match the job description, like managing safety procedures or coaching team members.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it come through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hall & Woodhouse!
How to prepare for a job interview at The Quay
✨Know Your Pub Management Basics
Brush up on your knowledge of pub management, especially focusing on safety and security procedures. Be ready to discuss how you would oversee opening and closing duties, as well as how you ensure a safe environment for both staff and guests.
✨Showcase Your Leadership Style
As a Shift Leader, you'll be expected to coach and develop your team. Prepare examples of how you've successfully led a team in the past, highlighting your calm and approachable nature. This will show that you're not just about managing tasks but also about nurturing talent.
✨Demonstrate Your Guest Experience Focus
Hall & Woodhouse values outstanding guest experiences, so think of specific instances where you've gone above and beyond for customers. Share stories that illustrate your natural hosting abilities and how you create memorable moments for guests.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a busy shift or resolving a customer complaint. Practice your responses to these types of questions, showcasing your logical thinking and organisational skills to manage multiple tasks effectively.
