At a Glance
- Tasks: Provide first-line IT support and manage requests from colleagues.
- Company: Join QAA, the UK's independent quality body for tertiary education.
- Benefits: Flexible working, competitive salary, and excellent benefits.
- Other info: Embrace diversity and inclusion in a dynamic remote work environment.
- Why this job: Make a real difference in education while working remotely with a supportive team.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 Admin Centre required.
The predicted salary is between 25245 - 31825 £ per year.
This is an exciting time to join an organisation with an essential role in the UK's tertiary education sector. QAA is the UK's independent quality body for tertiary education, and our purpose is to ensure that students and learners experience the highest possible quality of education. We are the UK's authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications. We are the trusted partner of governments and funding bodies across the UK. Our working model is remote-first and supports flexible working to meet stakeholder needs. We want individuals and teams to work where, when, and how they want, provided business needs are met.
Position: Service Desk Support
Location: Flexible working within the UK (QAA has an office in Gloucester)
Job type: Full-time
Hours: 35 hours per week, flexible working available
Salary: £25,245 - £31,825 per annum, dependent upon knowledge, skills and experience, plus excellent benefits
Responsibilities:
- Join our remote-working IT and Digital Services team as a first line support on a full-time, permanent basis.
- Manage all requests for assistance from internal and external colleagues.
- Handle hardware and software support and maintain the integrity of IT systems.
- Be the first port of call for users and act as the primary contact for ongoing support.
About You:
- Highly motivated with a can-do attitude.
- Experience on an IT helpdesk or in a Service Desk support role, seeking more autonomy within a lean remote team.
- Essential: active knowledge of Microsoft 365 Admin Centre and Active Directory; working knowledge of MS Teams; understanding of troubleshooting M365 applications (Outlook and Office).
- Ability to work independently and as part of a team to support internal and external users through to resolution.
How to Apply:
If you would like more information before applying, please contact careers@qaa.ac.uk. The closing date for applications is Sunday 1 March, so please apply in good time. To apply, please create a profile on our recruitment portal and submit your CV with a covering letter outlining your experience. Only applications which include a CV and a cover letter will be considered for the role.
Additional Information:
QAA recognises the positive benefits of equity, diversity and inclusion. Our aim is to be representative of all sections of society and to create an accessible recruitment process. We are committed to accessibility for all applicants and will make reasonable adjustments as needed during the recruitment process. If you have not heard from QAA within three weeks of the closing date for this vacancy, your application has not been successful. Feedback on individual applications cannot be provided.
Service Desk Support in Gloucester employer: The Quality Assurance Agency for Higher Education
Joining QAA as a Service Desk Support offers you the chance to be part of a vital organisation in the UK’s tertiary education sector, where your contributions directly impact the quality of education. With a remote-first working model, flexible hours, and a commitment to employee growth and inclusivity, QAA fosters a supportive work culture that values autonomy and collaboration. Enjoy competitive salaries and excellent benefits while working in a role that is both meaningful and rewarding.
Contact Details:
The Quality Assurance Agency for Higher Education Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Support in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Quality Assurance Agency for Higher Education. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Quality Assurance Agency for Higher Education before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Support in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Quality Assurance Agency for Higher Education:Your cover letter is your chance to shine! Tell us why you want to work at The Quality Assurance Agency for Higher Education specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Quality Assurance Agency for Higher Education!
How to prepare for a job interview at The Quality Assurance Agency for Higher Education
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
