Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and manage requests from colleagues.
- Company: Join QAA, the UK's independent quality body for tertiary education.
- Benefits: Flexible working, competitive salary, and excellent benefits.
- Why this job: Make a real difference in education while working remotely with a supportive team.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 Admin Centre required.
- Other info: Embrace diversity and inclusion in a dynamic remote work environment.
The predicted salary is between 25245 - 31825 £ per year.
This is an exciting time to join an organisation with an essential role in the UK's tertiary education sector. QAA is the UK's independent quality body for tertiary education, and our purpose is to ensure that students and learners experience the highest possible quality of education. We are the UK's authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications. We are the trusted partner of governments and funding bodies across the UK. Our working model is remote-first and supports flexible working to meet stakeholder needs. We want individuals and teams to work where, when, and how they want, provided business needs are met.
Position: Service Desk Support
Location: Flexible working within the UK (QAA has an office in Gloucester)
Job type: Full-time
Hours: 35 hours per week, flexible working available
Salary: £25,245 - £31,825 per annum, dependent upon knowledge, skills and experience, plus excellent benefits
Responsibilities:
- Join our remote-working IT and Digital Services team as a first line support on a full-time, permanent basis.
- Manage all requests for assistance from internal and external colleagues.
- Handle hardware and software support and maintain the integrity of IT systems.
- Be the first port of call for users and act as the primary contact for ongoing support.
About You:
- Highly motivated with a can-do attitude.
- Experience on an IT helpdesk or in a Service Desk support role, seeking more autonomy within a lean remote team.
- Essential: active knowledge of Microsoft 365 Admin Centre and Active Directory; working knowledge of MS Teams; understanding of troubleshooting M365 applications (Outlook and Office).
- Ability to work independently and as part of a team to support internal and external users through to resolution.
How to Apply:
If you would like more information before applying, please contact careers@qaa.ac.uk. The closing date for applications is Sunday 1 March, so please apply in good time. To apply, please create a profile on our recruitment portal and submit your CV with a covering letter outlining your experience. Only applications which include a CV and a cover letter will be considered for the role.
Additional Information:
QAA recognises the positive benefits of equity, diversity and inclusion. Our aim is to be representative of all sections of society and to create an accessible recruitment process. We are committed to accessibility for all applicants and will make reasonable adjustments as needed during the recruitment process. If you have not heard from QAA within three weeks of the closing date for this vacancy, your application has not been successful. Feedback on individual applications cannot be provided.
Service Desk Support in Gloucester employer: The Quality Assurance Agency for Higher Education
Contact Detail:
The Quality Assurance Agency for Higher Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Support in Gloucester
✨Tip Number 1
Get to know the company! Research QAA and understand their mission in the education sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Since this role involves IT support, brush up on your knowledge of Microsoft 365 Admin Centre and Active Directory. Being confident in these areas will make you stand out during interviews.
✨Tip Number 3
Network with current employees! Reach out to people who work at QAA on LinkedIn or other platforms. They can provide insights about the company culture and might even give you tips for your application.
✨Tip Number 4
Apply through our website! Make sure to create a profile on the recruitment portal and submit your CV along with a tailored cover letter. This shows that you're serious about the position and helps us get to know you better.
We think you need these skills to ace Service Desk Support in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Support role. Highlight your experience with Microsoft 365 Admin Centre and Active Directory, as well as any relevant IT helpdesk experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our remote-working IT team. Share specific examples of how you've tackled challenges in previous roles and how you can bring that can-do attitude to us.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, make sure to showcase your troubleshooting skills, especially with M365 applications like Outlook and Office. We love candidates who can demonstrate their ability to resolve issues independently and effectively.
Apply Through Our Website: Don't forget to apply through our recruitment portal! It's super easy and ensures your application gets to the right place. Remember, we need both your CV and cover letter to consider your application, so double-check before hitting submit!
How to prepare for a job interview at The Quality Assurance Agency for Higher Education
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 Admin Centre and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences with M365 applications like Outlook and Office.
✨Show Your Can-Do Attitude
During the interview, demonstrate your highly motivated and positive mindset. Share examples of how you've tackled challenges in previous support roles, highlighting your ability to work independently and as part of a team.
✨Understand the Role
Familiarise yourself with the responsibilities of a Service Desk Support role. Be prepared to explain how you would manage requests for assistance and maintain IT system integrity, showcasing your understanding of the importance of first-line support.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and the remote working model. This shows your interest in the role and helps you gauge if the company culture aligns with your working style.
