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For Companies At a Glance
- Tasks: Provide first-line IT support and manage hardware/software requests remotely.
- Company: Prominent UK education body with a focus on digital services.
- Benefits: Competitive salary, flexible working options, and excellent benefits.
- Why this job: Join a dynamic team and make a difference in education through tech support.
- Qualifications: Experience in IT helpdesk and knowledge of Microsoft 365 Admin Centre.
- Other info: Full-time role with opportunities for growth in a supportive environment.
The predicted salary is between 25245 - 31825 £ per year.
A prominent education body in the UK is seeking a Service Desk Support professional. You will join a remote-working IT and Digital Services team, providing first-line support, managing requests, and handling hardware/software issues.
The ideal candidate will have:
- Experience on an IT helpdesk
- Knowledge of Microsoft 365 Admin Centre
- A can-do attitude
This full-time position offers a salary ranging from £25,245 to £31,825 per year, along with excellent benefits and flexible working options.
Remote Service Desk Engineer – 1st Line IT Support in Gloucester employer: The Quality Assurance Agency for Higher Education
Contact Detail:
The Quality Assurance Agency for Higher Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Service Desk Engineer – 1st Line IT Support in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for virtual interviews by practising common questions. We recommend setting up a mock interview with a friend or using online resources to get comfortable with the format.
✨Tip Number 3
Show off your skills! If you have experience with Microsoft 365 Admin Centre, make sure to highlight that during interviews. Share specific examples of how you've solved problems in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Service Desk Engineer – 1st Line IT Support in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and familiarity with Microsoft 365 Admin Centre. We want to see how your skills match the role, so don’t be shy about showcasing your can-do attitude!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our remote-working team and how you can contribute to our mission in the education sector.
Showcase Relevant Experience: When filling out your application, focus on your previous roles in IT helpdesk environments. We love seeing specific examples of how you've tackled hardware/software issues and managed requests effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Quality Assurance Agency for Higher Education
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 Admin Centre and common IT support issues. Be ready to discuss specific scenarios you've handled in the past, as this will show your practical experience and problem-solving skills.
✨Show Your Can-Do Attitude
During the interview, demonstrate your positive mindset and willingness to tackle challenges. Share examples of how you've gone above and beyond to help users or resolve issues, as this aligns perfectly with the role's requirements.
✨Familiarise Yourself with Remote Work
Since this is a remote position, be prepared to discuss your experience with remote working tools and communication platforms. Highlight how you stay organised and maintain productivity while working from home.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the team dynamics, support processes, and any ongoing projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
