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- Tasks: Manage night reception, greet guests, and handle check-ins/check-outs.
- Company: Join the Park Royal Hotel & Spa, a vibrant 4-star property.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Other info: Dynamic environment with opportunities for growth and inclusivity.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must be friendly, courteous, and able to resolve conflicts.
The predicted salary is between 22000 - 25000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service? The Park Royal Hotel & Spa is looking for a Night Receptionist to manage the reception during the night, greeting guests upon arrival, administering check‑ins and check‑outs, and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Responsibilities
- Manage the reception during night shift.
- Greet guests upon arrival.
- Administer check‑ins and check‑outs.
- Deal with guest enquiries/complaints in a friendly and professional manner.
Qualifications
- Ability to work with minimum supervision.
- Passion for delivering exceptional guest service.
- Courteous and pleasant attitude.
- Conflict resolution experience.
Benefits
- Free health club membership (T&Cs apply).
- Discounts across The QHotels Collection.
- Family & Friends discounts in hotels across the collection.
- Support with training & professional qualifications including course fees.
- Various learning & development opportunities.
- Access to an Employee Assistance Programme – Hospitality Action.
- Refer a Friend scheme.
- Free parking and much, much more.
About the Hotel
4‑star property (Hotel & Spa) located just outside Warrington. 146‑bedroom property with a restaurant, lounge bar and terrace. We offer afternoon tea, private dining, meetings and event spaces. Leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.
Equality & Inclusion
The QHotels Collection is a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly.
Other Accreditations
The hotel has been accredited with Bronze from Green Tourism, and the QHotels Collection supports the UK Armed Forces and has achieved the Silver Award for the Armed Forces Covenant.
Night Receptionist in Warrington employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Warrington
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. We want to see how you handle guest enquiries and complaints, so think of examples where you've gone above and beyond to help someone out.
✨Tip Number 2
Prepare for common night receptionist scenarios. We recommend practising responses to questions about managing check-ins and check-outs, especially during busy times. This will show you're ready for the role!
✨Tip Number 3
Don’t forget to highlight your ability to work independently. We love candidates who can manage their time and tasks with minimal supervision, so share any relevant experiences that demonstrate this.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who fit our hotel culture.
We think you need these skills to ace Night Receptionist in Warrington
Some tips for your application 🫡
Show Your Night Owl Side: When writing your application, let us know why you're the perfect fit for a night shift role. Share any experiences that highlight your ability to thrive during those late hours and how you can keep the energy up while providing top-notch service.
Customer Service is Key: Make sure to emphasise your passion for delivering exceptional guest service. Use examples from your past roles where you've gone above and beyond to ensure guest satisfaction, especially in challenging situations.
Be Professional Yet Friendly: In your application, strike a balance between professionalism and friendliness. We want to see your courteous attitude shine through, so don’t hesitate to showcase your personality while maintaining a professional tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Park Royal Hotel & Spa!
How to prepare for a job interview at The QHotels Collection
✨Know the Hotel Inside Out
Before your interview, take some time to research The Park Royal Hotel & Spa. Familiarise yourself with its facilities, services, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled guest enquiries or complaints. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Conflict Resolution Experience
Think of specific situations where you resolved conflicts effectively. Be ready to discuss these scenarios during the interview, as this role requires a courteous attitude and the ability to handle difficult situations with ease.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s operations or team dynamics. This shows that you’re engaged and serious about the position, plus it gives you a better understanding of what to expect.