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- Tasks: Lead a team to deliver exceptional guest experiences and manage front of house operations.
- Company: Join the QHotels Collection, a diverse and inclusive hospitality leader.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Why this job: Make a real impact on guest satisfaction in a stunning hotel environment.
- Qualifications: Experience in front office roles and strong customer service skills required.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a people orientated individual?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.
Is this the role for me?
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
- Conflict resolution
Telford Hotel, Spa & Golf Resort is located in Telford and is a 4*, 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18 hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Front of House manager (fixed term contract - Maternity cover) in Telford employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House manager (fixed term contract - Maternity cover) in Telford
✨Tip Number 1
Get to know the company! Research Telford Hotel, Spa & Golf Resort and The QHotels Collection. Understanding their values and what they stand for will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front of House Manager, you'll be dealing with guests and staff alike. Role-play common scenarios with friends or family to sharpen your conflict resolution and customer service skills before the big day.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the hotel. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the perks we offer, like discounts and training opportunities, right from the start!
We think you need these skills to ace Front of House manager (fixed term contract - Maternity cover) in Telford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you've gone above and beyond for guests in previous roles, so share those stories that showcase your people-oriented approach!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Front of House Manager role. Mention your experience in front office positions and how it aligns with what we’re looking for.
Be Honest About Your Experience: If you have experience in conflict resolution or managing a team, let us know! Be honest about your past roles and how they’ve prepared you for this position. We appreciate transparency and want to understand your journey.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our amazing perks, like free health club membership and discounts!
How to prepare for a job interview at The QHotels Collection
✨Know Your Guest Service Basics
Make sure you brush up on the fundamentals of outstanding guest service. Think about your previous experiences and be ready to share specific examples of how you've gone above and beyond for guests. This will show that you truly understand the importance of first impressions.
✨Showcase Your People Skills
As a Front of House Manager, you'll be leading a team and interacting with guests daily. Prepare to discuss your people management experience and how you handle conflict resolution. Share stories that highlight your ability to motivate your team and resolve issues effectively.
✨Familiarise Yourself with the Venue
Take some time to learn about the Telford Hotel, Spa & Golf Resort and its offerings. Knowing the ins and outs of the hotel, including its facilities and services, will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
