At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is perfect.
- Company: Join The Park Royal Hotel & Spa, a vibrant 4-star hotel near Warrington.
- Benefits: Enjoy free gym membership, discounts, training support, and more perks!
- Other info: Diverse and inclusive workplace with great opportunities for growth.
- Why this job: Kickstart your career in hospitality while making guests feel at home.
- Qualifications: Passion for customer service and experience in a customer-facing role.
The predicted salary is between 20000 - 25000 £ per year.
Benefits
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer-facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146‑bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist employer: The QHotels Collection
The Park Royal Hotel & Spa, part of The QHotels Collection, is an exceptional employer that prioritises employee well-being and development. With a strong focus on customer service, our team enjoys a vibrant work culture enriched by comprehensive benefits such as free health club membership, professional training support, and various discounts across our hotel collection. Located just outside Warrington, employees benefit from a stunning environment, access to leisure facilities, and a commitment to diversity and inclusion, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel! Familiarise yourself with The Park Royal Hotel & Spa's facilities and services. This way, when you walk in for your interview, you can chat confidently about what makes the place special.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest complaints or queries. Role-playing these situations with a friend can help you feel more prepared and relaxed during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and professional when you arrive for your interview – it shows you care about the role and the guests you'll be serving.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to land that dream job!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how it aligns with our values.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role. Highlight your relevant experience in customer-facing roles and any conflict resolution skills you have. This will show us that you’re a perfect fit!
Be Professional Yet Friendly:Remember, as a Receptionist, you’ll be the first point of contact for our guests. Use a friendly tone in your application while maintaining professionalism. This balance is key to making a great first impression!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The QHotels Collection
✨Know the Hotel Inside Out
Before your interview, take some time to research The Park Royal Hotel & Spa. Familiarise yourself with its facilities, services, and any recent news. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a receptionist, customer service is key. Prepare examples from your past experiences where you successfully handled guest enquiries or resolved complaints. Highlight your ability to stay calm under pressure and how you ensure guest satisfaction.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
