Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
Responsibilities:
You will be the first impression a guest will have upon arriving at the hotel. You’ll greet guests, assign rooms, take payments and perform general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
About the role:
The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146-bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Stretton employer: The QHotels Collection
The QHotels Collection is an excellent employer, offering a vibrant work culture where teamwork and attention to detail are celebrated. Located in Cambourne, employees enjoy unique benefits such as free health club membership and discounts across the hotel collection, alongside ample opportunities for professional growth and development in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Stretton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The QHotels Collection. Understanding their values and what they stand for will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for customer service.
✨Tip Number 3
Show off your personality! As a receptionist, being a people person is key. Don’t be afraid to let your friendly nature shine through during the interview – it’s all about making that great first impression!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and genuinely interested in the role.
We think you need these skills to ace Receptionist in Stretton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight any relevant experience in customer-facing roles and mention specific skills like conflict resolution and time management that match what we’re looking for.
Be Professional Yet Friendly:Remember, you’ll be the first impression for our guests! Use a friendly tone in your application while maintaining professionalism. This will show us you understand the importance of guest satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The QHotels Collection
✨Know the Company
Before your interview, take some time to research The QHotels Collection. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a receptionist, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer or resolved a conflict. Be ready to discuss how you handle difficult situations while maintaining a friendly and professional demeanour.
✨Practice Common Interview Questions
Think about common questions you might be asked, such as how you would handle a guest complaint or how you manage multiple tasks under pressure. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presenting yourself well in the hospitality industry.
