At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is perfect.
- Company: Join the Telford Hotel, Spa & Golf Resort, a stunning location with great amenities.
- Benefits: Enjoy discounts, training support, free parking, and more perks!
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in guests' experiences while working in a vibrant environment.
- Qualifications: Passion for customer service and experience in a customer-facing role.
Overview
You will be the first impression a guest will have upon arriving at the hotel, you\'ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Responsibilities
- Greet guests, assign rooms, take payments and general administrative duties. Ensure all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Qualifications
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
- Curious to find out more
About the Hotel
Telford Hotel, Spa & Golf Resort is located in Telford.
- 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18 hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
Diversity, Inclusion & Benefits
- The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development available
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- Free parking and… much, much more!
Receptionist in Madeley employer: The QHotels Collection
Telford Hotel, Spa & Golf Resort is an exceptional employer that prioritises employee satisfaction and growth. With a commitment to diversity and inclusion, we offer extensive benefits including discounts across our hotel collection, support for professional development, and access to wellness programmes. Our vibrant work culture fosters teamwork and encourages personal development, making it a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Madeley
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Smile, make eye contact, and show your enthusiasm for the role. Remember, you're not just a candidate; you're the friendly face they want to greet their guests!
✨Tip Number 2
Prepare for common questions about customer service scenarios. Think of examples where you've handled complaints or resolved conflicts. We all know that being a receptionist means juggling tasks, so show them how you can keep calm under pressure!
✨Tip Number 3
Dress the part! As a receptionist, you'll be representing the hotel, so make sure your outfit is professional and reflects the hotel's vibe. A polished appearance can boost your confidence and leave a lasting impression.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. And hey, if you haven't already, apply through our website for a smoother process!
We think you need these skills to ace Receptionist in Madeley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how it aligns with our values at Telford Hotel.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles. We love seeing how your past experiences can contribute to creating a welcoming atmosphere for our guests!
Be Professional Yet Friendly:Remember, as a receptionist, you'll be the first point of contact for our guests. Use a friendly tone in your application while maintaining professionalism. This balance is key to making a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Telford Hotel!
How to prepare for a job interview at The QHotels Collection
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction. This will demonstrate that you truly care about providing a great experience.
✨Prepare for Conflict Resolution Scenarios
Since conflict resolution is key in this role, think of a few challenging situations you've faced in previous jobs. Be ready to discuss how you handled them effectively. This shows that you can stay calm under pressure and find solutions that satisfy guests.
✨Practice Multi-Tasking
As a receptionist, you'll need to juggle various tasks at once. During the interview, mention any experiences where you successfully managed multiple responsibilities. You could even simulate a busy scenario with a friend beforehand to practice articulating your thought process.
✨Research the Hotel and Its Offerings
Familiarise yourself with Telford Hotel, Spa & Golf Resort and its amenities. Knowing details about the hotel, like its dining options and leisure facilities, will help you answer questions confidently and show your genuine interest in the position.
