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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional guest service and manage front desk operations.
- Company: Join the vibrant Dunston Hall Hotel, Spa & Golf Resort in Norwich.
- Benefits: Enjoy free health club membership, discounts, and support for professional development.
- Why this job: Be the first impression for guests and create memorable experiences.
- Qualifications: Experience in reception or front office roles with strong customer service skills.
- Other info: Work in a beautiful setting with excellent career growth and a commitment to diversity.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Do you pride yourself on providing outstanding guest service?
Are you a people orientated individual?
The important stuff
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guest’s stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.
Is this the role for me?
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
- Conflict resolution
Curious to find out more?
Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
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Reception Manager employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Dunston Hall and its offerings. Familiarise yourself with their services, facilities, and any recent news. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Reception Manager, you'll be dealing with guests all day. Role-play common scenarios with friends or family to sharpen your conflict resolution and customer service skills. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Connect with current or former employees of The QHotels Collection on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and potentially a referral!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the StudySmarter site and submit your application directly. It shows initiative and ensures your application gets to the right place quickly!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you’ve gone above and beyond for guests in the past, so share specific examples that showcase your people-oriented approach.
Tailor Your Experience: When filling out your application, tailor it to reflect your previous experience in front office or reception roles. We’re looking for relevant skills and experiences that align with what we do at Dunston Hall Hotel, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we love a good list!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re keen on joining our team. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at The QHotels Collection
✨Know Your Guest Service Basics
Make sure you brush up on the key principles of outstanding guest service. Think about how you can create a welcoming atmosphere and handle guest complaints effectively. Be ready to share examples from your past experiences that highlight your customer service skills.
✨Showcase Your People Management Skills
As a Reception Manager, you'll be leading a team. Prepare to discuss your previous experience in managing people, including how you've motivated your team and resolved conflicts. Have specific examples ready that demonstrate your leadership style and ability to maintain high standards.
✨Familiarise Yourself with the Hotel's Offerings
Research Dunston Hall Hotel, Spa & Golf Resort and understand its unique features, such as the golf course and spa services. This knowledge will help you answer questions confidently and show your genuine interest in the role and the hotel.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential situations you might encounter as a Reception Manager, like handling overbookings or difficult guests. Practising your responses will help you articulate your problem-solving skills effectively.