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- Tasks: Deliver exceptional guest service and manage reservations while identifying upsell opportunities.
- Company: Join The QHotels Collection, a leading hospitality brand in Norwich.
- Benefits: Enjoy employee perks like health club membership and training support.
- Other info: Minimum wage compensation with opportunities for growth in a vibrant environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in administration or hotel roles, with strong upselling and time-management skills.
The predicted salary is between 12 - 12 £ per hour.
The QHotels Collection in Norwich is seeking a front-of-house team member dedicated to providing outstanding guest service.
Responsibilities include:
- Supporting guest coordination and sales from reservation through to arrival
- Managing guest requests
- Identifying upsell opportunities
Ideal candidates should have:
- Experience in administration or hotel front-of-house roles
- Confidence in upselling
- Excellent time-management skills
The role offers minimum wage compensation along with multiple employee perks including health club membership and training support.
Guest Experience Coordinator — Front of House & Upsell in Norwich employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Coordinator — Front of House & Upsell in Norwich
✨Tip Number 1
Get to know the company! Research The QHotels Collection and understand their values and what they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your upselling skills! Since this role involves identifying upsell opportunities, think of creative ways to enhance guest experiences. Role-play with a friend or family member to build your confidence before the interview.
✨Tip Number 3
Be ready to showcase your time-management skills! Prepare examples from your past experiences where you successfully managed multiple tasks or requests. This will demonstrate your ability to thrive in a busy front-of-house environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our team at The QHotels Collection.
We think you need these skills to ace Guest Experience Coordinator — Front of House & Upsell in Norwich
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let us see your enthusiasm for providing outstanding guest service. Share any relevant experiences where you went above and beyond to make someone's day better – it’ll really help you stand out!
Highlight Your Upselling Skills: Since upselling is a key part of the role, make sure to mention any experience you have in this area. Whether it's in hospitality or another field, we want to know how you've successfully identified opportunities to enhance customer experiences.
Be Organised and Clear: Time management is crucial for this position, so keep your application neat and well-structured. Use bullet points for your skills and experiences to make it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at The QHotels Collection
✨Know the Company Inside Out
Before your interview, take some time to research The QHotels Collection. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their expectations.
✨Showcase Your Guest Service Skills
Since the role is all about outstanding guest service, prepare examples from your past experiences where you went above and beyond for a guest. Think of specific situations that highlight your problem-solving skills and ability to upsell effectively. This will demonstrate your suitability for the position.
✨Practice Time Management Scenarios
Given the importance of time management in this role, be ready to discuss how you prioritise tasks during busy periods. You might want to prepare a few scenarios where you successfully managed multiple guest requests or reservations, showcasing your organisational skills.
✨Prepare Questions About Upselling
Upselling is a key part of the job, so come prepared with questions about their upselling strategies. This shows your interest in contributing to their sales goals and gives you insight into how they operate. It’s a great way to engage with your interviewers and demonstrate your proactive attitude.