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- Tasks: Coordinate guest experiences and support the front of house team.
- Company: Join The QHotels Collection, a leader in hospitality with a focus on inclusivity.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Empowering workplace with commitment to diversity and excellent career growth opportunities.
- Why this job: Be the face of exceptional service and create memorable experiences for guests.
- Qualifications: Experience in administration or hotel roles, confidence to upsell, and strong time-management skills.
The predicted salary is between 12 - 12 £ per hour.
Do you pride yourself on providing outstanding guest service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
Supporting the front of house team in the coordination and sales of the guest experience from initial reservation through to arrival and everything in between. Dealing with all direct and third‑party guest requests as well as completing daily checks on all reservations, identifying any potential upsell opportunities.
Is this the role for me?
- Experience in an administration role or within a hotel front‑of‑house role
- Confidence to upsell
- Good time‑management and multi‑tasking skills
- Ability to problem solve
Empowering and inclusive workplace:
The QHotels Collection is a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know. All of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism. The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
Front of House Co-ordinator in Norwich employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Co-ordinator in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out The QHotels Collection's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about outstanding guest service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your upselling skills! Prepare a few ideas on how you could enhance the guest experience through upselling. This will demonstrate your confidence and creativity, which are key for the Front of House Co-ordinator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Front of House Co-ordinator in Norwich
Some tips for your application 🫡
Show Off Your People Skills: Since this role is all about outstanding guest service, make sure to highlight your people skills in your application. Share specific examples of how you've gone above and beyond for guests or clients in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who really understand what we’re looking for.
Highlight Your Experience: If you’ve got experience in administration or front-of-house roles, shout about it! Mention any relevant tasks you’ve handled, especially those that involved upselling or managing reservations, as these are super important for us.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us, so we can review it quickly!
How to prepare for a job interview at The QHotels Collection
✨Know Your Guest Service Basics
Make sure you brush up on the fundamentals of outstanding guest service. Think about your past experiences and be ready to share specific examples where you went above and beyond for a guest. This will show that you truly understand what it means to provide exceptional service.
✨Show Off Your People Skills
As a Front of House Co-ordinator, being a people person is key. During the interview, demonstrate your ability to connect with others. Practice active listening and be prepared to discuss how you handle different personalities and situations, especially when it comes to upselling.
✨Time Management is Key
This role requires excellent time-management and multi-tasking skills. Be ready to talk about how you prioritise tasks and manage your time effectively in a busy environment. You might even want to prepare a scenario where you successfully juggled multiple responsibilities.
✨Problem Solving on the Spot
Prepare to showcase your problem-solving abilities. Think of a time when you faced a challenge in a previous role and how you resolved it. This will highlight your critical thinking skills and your ability to stay calm under pressure, which is essential for this position.