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For Companies At a Glance
- Tasks: Manage night reception, greet guests, and handle check-ins and check-outs.
- Company: Join the Telford Hotel, Spa & Golf Resort, a stunning 4-star destination.
- Benefits: Enjoy free parking, discounts, and support for training and development.
- Why this job: Be the friendly face that ensures guest satisfaction in a vibrant hotel environment.
- Qualifications: Must be courteous, passionate about service, and able to resolve conflicts.
- Other info: Dynamic workplace with opportunities for growth and a commitment to diversity.
The predicted salary is between 20000 - 30000 £ per year.
Benefits & Perks
- Discounts across The QHotels Collection Family & Friends in hotels
- Support with training & professional qualifications, including course fees
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
What will I do?
You’ll manage the reception during the night, greeting guests upon arrival, administering check‑ins and check‑outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Qualifications & Skills
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Hotel Overview
Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and within close proximity to the Cotswolds. Our hotel is a 4‑star.
It is a 154‑bedroom property and offers a catering space that includes the Spires restaurant and bar & lounge area, and we offer afternoon tea as well as private dining and meeting and event spaces. The leisure facilities include a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.
Equality & Sustainability
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so if you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Interested?
Curious to find out more?
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Night Receptionist employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for guest service.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with guests and their enquiries, role-play common scenarios with friends or family. This will help you feel more confident and ready to tackle any situation that comes your way during the interview.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums where you can connect with industry professionals. You never know who might have a lead on a night receptionist position or valuable advice to share.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for working at Telford Hotel, Spa & Golf Resort.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest service and how you handle situations with a friendly attitude.
Tailor Your Application: Make sure to tailor your application specifically for the Night Receptionist role. Highlight your experience with check-ins, check-outs, and dealing with guest enquiries. This shows us that you understand what we’re looking for!
Be Professional Yet Approachable: While it’s important to maintain professionalism in your application, remember to keep it approachable. Use a friendly tone that reflects how you would interact with guests at our hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The QHotels Collection
✨Know the Hotel Inside Out
Before your interview, take some time to research Telford Hotel, Spa & Golf Resort. Familiarise yourself with its facilities, dining options, and any unique features. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you delivered exceptional guest service or resolved conflicts effectively. Think of specific situations that highlight your courteous attitude and ability to handle complaints professionally.
✨Practice Your Check-In and Check-Out Process
Since you'll be managing check-ins and check-outs, it’s a good idea to review the typical procedures. You might even role-play these scenarios with a friend to get comfortable with the process and demonstrate your readiness during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s operations or team culture. This shows your curiosity and eagerness to learn more about the role, making a positive impression on the interviewers.