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- Tasks: Manage night reception, greet guests, and handle check-ins/check-outs.
- Company: Chesford Grange Hotel & Spa, part of The QHotels Collection.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Why this job: Perfect for night owls who love delivering exceptional guest service.
- Qualifications: Customer service skills and ability to work independently.
- Other info: Join a diverse team in a dynamic hotel environment with great career opportunities.
The predicted salary is between 20000 - 28000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? You’ll manage the reception during the night, greeting guests upon arrival, administering check-ins and check-outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more? Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick and is a 4*, 205-bedroom property. Our hotel has The River Room restaurant, the Manor & terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist in Kenilworth employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Kenilworth
✨Tip Number 1
Get to know the hotel! Before your interview, check out Chesford Grange Hotel & Spa online. Familiarise yourself with their services and facilities so you can chat confidently about how you can contribute to their guest experience.
✨Tip Number 2
Show off your customer service skills! During interviews, share specific examples of how you've handled guest complaints or tricky situations in the past. This will demonstrate your ability to keep guests happy, which is key for a Night Receptionist.
✨Tip Number 3
Be ready for those late-night scenarios! Think about how you'd manage check-ins and guest queries during the night. Practising responses to potential questions can help you feel more prepared and confident when it comes to the real deal.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Night Receptionist in Kenilworth
Some tips for your application 🫡
Show Your Night Owl Side: Since this role is all about working nights, let us know why you're the perfect night owl! Share your experiences and how you thrive during those late hours. We want to see your passion for delivering outstanding customer service even when the sun goes down.
Highlight Your Guest Service Skills: Make sure to emphasise your ability to provide exceptional guest service. Use examples from your past experiences where you’ve gone above and beyond to ensure guest satisfaction. We love hearing about how you’ve handled enquiries or complaints with a friendly and professional attitude!
Be Yourself: We’re looking for someone with a courteous and pleasant attitude, so don’t be afraid to let your personality shine through in your application. Authenticity goes a long way, and we appreciate candidates who are genuine and relatable.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you as soon as possible. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at The QHotels Collection
✨Know Your Night Shift
Familiarise yourself with the unique aspects of working night shifts. Understand how to manage your energy levels and stay alert during those late hours. This will show your potential employer that you’re ready for the role and can handle the demands of being a Night Receptionist.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved conflicts or went above and beyond for a guest. This will demonstrate your passion for guest satisfaction, which is crucial for this role.
✨Research the Hotel and Its Facilities
Take some time to learn about Chesford Grange Hotel & Spa and its amenities. Knowing details about the restaurant, spa, and leisure facilities will help you answer questions confidently and show your genuine interest in the position.
✨Practice Common Interview Questions
Anticipate questions related to conflict resolution and working independently. Practising your responses will help you articulate your thoughts clearly during the interview. Remember, it’s all about showcasing your courteous attitude and ability to handle guest enquiries professionally.