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- Tasks: Ensure smooth hotel operations overnight while delivering top-notch guest service.
- Company: Join the vibrant QHotels Collection, known for its inclusive culture.
- Benefits: Enjoy free gym membership, discounts, training support, and more perks!
- Why this job: Perfect for night owls who love hospitality and want to make guests feel special.
- Qualifications: Experience in front office roles and a passion for outstanding customer service.
- Other info: Work in a stunning 4-star hotel with great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a night owl?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You will ensure that the hotel operation runs smoothly and efficiently overnight. Carrying out night audits and duty management duties whilst ensuring that all guests receive the highest standards of guest service.
Is this the role for me?
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
Curious to find out more? Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick and is a 4*, 205-bedroom property. Our hotel has The River Room restaurant, the Manor & terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Manager in Kenilworth employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Kenilworth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Show up and shine! If you can, visit the hotel in person. Introduce yourself to the staff and express your interest in the Night Manager position. This shows initiative and gives you a chance to make a memorable first impression.
✨Tip Number 3
Prepare for the interview by researching the hotel and its values. Be ready to discuss how your experience aligns with their commitment to outstanding guest service and quality standards. We want to see your passion for hospitality!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at The QHotels Collection right there.
We think you need these skills to ace Night Manager in Kenilworth
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you've gone above and beyond for guests in previous roles, so share specific examples that showcase your dedication to providing top-notch service.
Tailor Your Experience: When applying, tailor your experience to match the job description. If you've worked in front office or reception roles before, let us know how those experiences have prepared you for the Night Manager position. We love seeing how your background aligns with what we're looking for!
Be Yourself: Don’t be afraid to let your personality shine through in your application. We’re looking for someone who fits our team culture, so show us who you are and why you’d be a great fit for the QHotels Collection. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it helps us keep track of your application better!
How to prepare for a job interview at The QHotels Collection
✨Know Your Night Operations
Familiarise yourself with the specific duties of a Night Manager. Understand the night audit process, guest service expectations, and how to handle any emergencies that may arise during the night shift.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Be ready to discuss how you would ensure guests feel welcome and safe during their stay, especially at night.
✨Demonstrate People Management Experience
Think of situations where you've successfully managed a team or resolved conflicts. Highlight your ability to lead and support staff during the quieter night hours, ensuring everything runs smoothly.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations, team dynamics, and guest service philosophy. This shows your genuine interest in the role and helps you assess if it's the right fit for you.