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- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join Slaley Hall Hotel, a stunning 4-star resort with a vibrant atmosphere.
- Benefits: Enjoy free gym membership, discounts, training support, and more perks!
- Other info: Work in a beautiful setting with great career growth opportunities.
- Why this job: Perfect for those who love customer service and want to make a difference.
- Qualifications: Passion for customer service and experience in a people-facing role.
The predicted salary is between 24000 - 36000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel. You’ll greet guests, assign rooms, take payments and perform general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Curious to find out more? Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4*, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian’s Brasserie restaurant, Tommy Craig’s bar, the Claret Jug restaurant and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Hexham employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Hexham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Slaley Hall Hotel and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some examples from your past experiences where you've gone above and beyond for a guest or resolved a conflict. We want to see that you can handle any situation with a smile!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a hospitality role. Make sure you look smart and professional for your interview – it shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist in Hexham
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to make guests feel welcome and valued in previous roles.
Tailor Your CV and Cover Letter: Don’t just send the same CV everywhere! Tailor it to match the job description. Use keywords from the listing, like 'conflict resolution' and 'multi-tasking', to show us you’re a perfect fit for the role.
Be Professional Yet Friendly: Your written application should reflect the friendly and professional vibe we’re after. Keep it warm and approachable while maintaining a level of professionalism that shows you mean business.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the perks we offer, like discounts and training opportunities!
How to prepare for a job interview at The QHotels Collection
✨Know the Company
Before your interview, take some time to research Slaley Hall Hotel and The QHotels Collection. Understand their values, services, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer or resolved a conflict effectively. This will demonstrate your ability to handle guest enquiries and complaints professionally.
✨Practice Multi-tasking Scenarios
In a busy hotel environment, you’ll need to juggle multiple tasks at once. Think of situations where you successfully managed several responsibilities simultaneously. Practising these scenarios can help you articulate your time management and organisational skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.