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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and conduct gym inductions.
- Company: Join the vibrant team at Glasgow Westerwood Hotel, Spa & Golf Resort.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Why this job: Be part of a dynamic environment while helping others achieve their fitness goals.
- Qualifications: Level 2 Personal Trainer/Fitness Instructor qualification preferred.
- Other info: Diverse workplace committed to inclusion and equal opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Do you pride yourself on providing outstanding guest service?
What you’ll get
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
Welcome and greet guests, make health club bookings, support with membership sales and enquiries, carry out daily checks and conduct gym inductions for all new members and regular gym re-assessments as part of the health club retention strategy.
Is this the role for me?
- Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalent would be preferred
- Excellent customer service & communication skills
- Ability to work under pressure and multi-task
- Strong attention to detail
Curious to find out more?
Glasgow Westerwood Hotel, Spa & Golf Resort is just outside Glasgow in Cumbernauld and is a 4*, 148-bedroom property. Our hotel has an 18-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
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Health Club Team Member employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The QHotels Collection. Understanding their values and what they offer can help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding guest service, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 3
Be ready to showcase your qualifications! If you have a Personal Trainer or Fitness Instructor qualification, make sure to highlight it during your chat. It’s a great way to show you’re serious about the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you’re proactive and really interested in the position.
We think you need these skills to ace Health Club Team Member
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you shine in guest service! Make sure to highlight any previous experience where you've gone above and beyond for customers. It’s all about making that connection!
Tailor Your Application: Don’t just send a generic application our way. Take a moment to read through the job description and align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at The QHotels Collection
✨Know the Role Inside Out
Before your interview, make sure you understand what a Health Club Team Member does. Familiarise yourself with the daily tasks like welcoming guests, handling bookings, and conducting gym inductions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding guest service, think of examples from your past experiences where you've excelled in customer service. Be ready to share how you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to thrive under pressure.
✨Highlight Your Qualifications
If you have a Personal Trainer or Fitness Instructor qualification, make sure to mention it! Discuss how your training has prepared you for this role and how you can contribute to the health club's retention strategy through effective gym inductions and assessments.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how they support staff development. Asking insightful questions shows that you're engaged and serious about the position, which can leave a positive impression.