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- Tasks: Serve guests in various Food & Beverage areas while ensuring satisfaction and brand standards.
- Company: Join the QHotels Collection, a 4* hotel known for its inclusive culture.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Located at Norton Park Hotel, with excellent career growth opportunities.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Passion for guest service and strong organisational skills required.
The predicted salary is between 20000 - 25000 £ per year.
Benefits
- Free health club membership (T&Cs apply)
- Discounts across the QHotels Collection
- Family & Friends discounts in hotels across the QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND… much, much more!
Responsibilities
You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.
Qualifications
- Passion for delivering exceptional guest service
- Strong customer service skills
- Good time management and organisational skills
- Ability to work under pressure
Location
Norton Park Hotel, Spa & Manor House is a 4* hotel with 165 bedrooms, located in Sutton Scotney, just outside Winchester. The property features a range of dining and leisure facilities.
Commitment to Equality and Diversity
The QHotels Collection is a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. If you require reasonable adjustments to any stage of the recruitment process, please let us know so that we can make the necessary changes.
Food & Beverage Team Member employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Get to know the company! Research QHotels Collection and their values. This way, when you chat with them, you can show off your knowledge and passion for delivering exceptional guest service.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a guest. Being able to share these experiences will make you stand out during interviews.
✨Tip Number 3
Be ready to showcase your time management and organisational skills. Prepare examples of how you've handled busy situations in the past, especially in food and beverage settings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional guest service shine through. We want to see that you genuinely care about making guests happy and creating memorable experiences.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles in food and beverage or customer service that showcase your ability to work under pressure and manage time effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Food & Beverage Team Member role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the fantastic benefits we offer at QHotels Collection!
How to prepare for a job interview at The QHotels Collection
✨Know Your Menu
Familiarise yourself with the food and beverage offerings at the hotel. Being able to discuss menu items, specials, and promotions will show your passion for the role and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional guest service in the past. Think about specific situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Demonstrate Time Management
Be ready to discuss how you manage your time effectively, especially in a busy environment. Share strategies you use to prioritise tasks and maintain organisation during peak hours.
✨Embrace Diversity and Inclusion
Understand the importance of equality and diversity in the workplace. Be prepared to talk about how you can contribute to a welcoming environment for all guests and colleagues, aligning with the hotel's values.