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- Tasks: Serve guests in various Food & Beverage areas while ensuring satisfaction and brand standards.
- Company: Join Dunston Hall Hotel, a stunning 4* resort with beautiful gardens and top-notch facilities.
- Benefits: Enjoy free health club membership, discounts, training support, and more perks!
- Why this job: Perfect for those who love customer service and want a flexible job around studies.
- Qualifications: Passion for guest service, strong communication skills, and ability to work under pressure.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
Do you have a passion for a great guest experience? Are you looking for a flexible job to work around school or commitments?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- FREE parking
- AND......much, much more!
What will I do?
You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.
Is this the role for me?
- Passion for delivering exceptional guest service
- Strong customer service skills
- Good time management and organisational skills
- Ability to work under pressure
Curious to find out more? Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Food & Beverage Team Member employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Familiarise yourself with the specific food and beverage offerings at Dunston Hall Hotel. Knowing the menu and any special promotions will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will help you stand out during any interviews or discussions with our team.
✨Tip Number 3
Network with current or former employees of The QHotels Collection. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 4
Be ready to demonstrate your time management and organisational skills. Think of ways you've successfully managed multiple tasks in a busy environment, as this is crucial for a Food & Beverage Team Member.
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Highlight Your Passion: Make sure to express your passion for delivering exceptional guest service in your application. Use specific examples from previous experiences where you went above and beyond to ensure customer satisfaction.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Food & Beverage Team Member role. Emphasise your customer service skills, time management abilities, and any relevant experience in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the position. Mention why you are interested in working at Dunston Hall Hotel, Spa & Golf Resort and how you can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at The QHotels Collection
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past where you went above and beyond to ensure customer satisfaction.
✨Know the Menu and Promotions
Familiarise yourself with the food and beverage offerings at the hotel, including any current promotions. This will demonstrate your preparedness and ability to advise guests effectively during the interview.
✨Demonstrate Time Management Skills
Be ready to discuss how you manage your time and stay organised, especially in a fast-paced environment. You might want to share strategies you've used in previous roles or during school to balance multiple responsibilities.
✨Prepare for Pressure Scenarios
Think of examples where you successfully handled stressful situations. The interviewer may ask how you cope under pressure, so having a few stories ready will help you showcase your resilience and problem-solving skills.
