At a Glance
- Tasks: Deliver exceptional guest service and support the Front of House Manager.
- Company: Join the QHotels Collection, a diverse and inclusive hospitality leader.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Work in a stunning hotel with excellent career growth opportunities.
- Why this job: Be the first impression for guests and make their stay unforgettable.
- Qualifications: Experience in front office roles and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a people orientated individual?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.
Is this the role for me?
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
- Conflict resolution
Curious to find out more? Glasgow Westerwood Hotel, Spa & Golf Resort is just outside Glasgow in Cumbernauld and is a 4*, 148-bedroom property. Our hotel has an 18-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Assistant Front Office Manager in Cumbernauld employer: The QHotels Collection
At QHotels Collection, we pride ourselves on fostering a vibrant work culture that prioritises outstanding guest service and employee well-being. Located in the picturesque Cumbernauld, just outside Glasgow, our 4-star hotel offers exceptional benefits including free health club membership, discounts across our collection, and extensive training opportunities to support your professional growth. Join us to be part of a diverse team committed to excellence, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Cumbernauld
✨Tip Number 1
Get to know the company culture! Before your interview, check out The QHotels Collection's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about outstanding guest service, think of examples from your past experiences where you’ve gone above and beyond for a guest. We want to hear those stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like working at the hotel. They might even give you a heads-up on what the hiring managers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace Assistant Front Office Manager in Cumbernauld
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your outstanding customer service skills in your application. We want to see how you’ve gone above and beyond for guests in the past, so share specific examples that showcase your people-oriented approach!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your previous experience in front office roles and how it aligns with what we’re looking for at The QHotels Collection.
Be Honest About Your Experience:If you have experience in conflict resolution or managing a team, let us know! We value honesty and want to understand your background. If you’ve faced challenges, share how you overcame them – it shows resilience and growth.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll find all the details you need about the role and our amazing perks!
How to prepare for a job interview at The QHotels Collection
✨Know Your Guest Service Basics
Make sure you brush up on the fundamentals of outstanding guest service. Think about your previous experiences and be ready to share specific examples of how you've gone above and beyond for guests. This will show that you truly understand the importance of first impressions in a hotel setting.
✨Showcase Your People Skills
As an Assistant Front Office Manager, you'll be managing a team and interacting with guests daily. Prepare to discuss your people management experience and how you handle conflict resolution. Have a couple of scenarios in mind where you successfully resolved issues or improved team dynamics.
✨Familiarise Yourself with the Hotel
Do some research on the Glasgow Westerwood Hotel, Spa & Golf Resort and The QHotels Collection. Knowing details about their facilities, services, and values will help you tailor your answers and demonstrate your genuine interest in the role and the company.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team culture, training opportunities, or how they measure success in the front office. This shows you're engaged and serious about the position.
