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- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join the vibrant team at Cambridge Belfry Hotel & Spa, part of The QHotels Collection.
- Benefits: Enjoy free gym membership, discounts, training support, and more perks!
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for those who love customer service and want to make a difference.
- Qualifications: Passion for customer service and experience in a customer-facing role.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND much, much more!
What will I do? You will be the first impression a guest will have upon arriving at the hotel. You’ll greet guests, assign rooms, take payments and perform general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Cambridge Belfry Hotel & Spa is located in Cambourne, 7 miles from Cambridge and is a 4*, 120-bedroom property. Our hotel has The Bridge restaurant and the Lounge bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism! The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Cambourne employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Cambourne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The QHotels Collection. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you’ve gone above and beyond for a guest or resolved a tricky situation. Share these stories during your interview to highlight your experience and passion for helping others.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist in Cambourne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a natural people person, so don’t be afraid to show us how you connect with others and your passion for customer service.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight any relevant experience in customer-facing roles and mention your conflict resolution skills. We want to see how you can handle guest enquiries and complaints like a pro!
Be Professional Yet Friendly: Remember, you’ll be the first impression for our guests! Use a friendly tone in your application while maintaining professionalism. This balance is key to showing us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at The QHotels Collection
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled guest enquiries or complaints in the past. This will show that you understand the importance of making a great first impression.
✨Show Off Your People Skills
As a receptionist, you'll be the face of the hotel. Practice your greeting and body language to convey warmth and professionalism. Think about how you can make guests feel welcome right from the start.
✨Prepare for Conflict Resolution Scenarios
Expect questions about how you would handle difficult situations. Prepare specific examples where you've successfully resolved conflicts or managed stress. This will demonstrate your ability to stay calm under pressure.
✨Familiarise Yourself with the Hotel
Do some research on Cambridge Belfry Hotel & Spa and The QHotels Collection. Knowing details about their services and values will help you tailor your answers and show genuine interest in the role.