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- Tasks: Lead a team to deliver exceptional guest experiences and manage front of house operations.
- Company: Join the vibrant QHotels Collection, known for its inclusive culture and commitment to excellence.
- Benefits: Enjoy free health club membership, discounts, training support, and more perks!
- Why this job: Be the face of our hotel and create memorable stays for guests every day.
- Qualifications: Experience in front office roles and strong customer service skills are essential.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a people orientated individual?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND… much, much more!
What will I do?
Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests' stay, review room allocation, advise on rates, packages and promotions, handle guest issues and complaints, and maximise revenue.
Is this the role for me?
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
- Conflict resolution
Curious to find out more? Cambridge Belfry Hotel & Spa is located in Cambourne, 7 miles from Cambridge and is a 4*, 120-bedroom property. Our hotel has The Bridge restaurant and the Lounge bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Front of House Manager in Cambourne employer: The QHotels Collection
Contact Detail:
The QHotels Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Cambourne
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The QHotels Collection. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front of House Manager, you'll be dealing with guests and staff alike. Role-play common scenarios with a friend or family member to sharpen your conflict resolution and customer service skills. This will help you feel more confident during the real deal!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the role seriously and are ready to represent the hotel in style.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Manager in Cambourne
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you’ve gone above and beyond for guests in the past, so share specific examples that showcase your people-oriented approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the qualities we’re looking for, like quality standards and conflict resolution. This shows us you’re genuinely interested in the Front of House Manager role.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate well-structured applications that get straight to the point. Use bullet points if necessary to make your experience easy to read and digest.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our amazing benefits!
How to prepare for a job interview at The QHotels Collection
✨Know Your Guest Service Basics
Make sure you brush up on the fundamentals of outstanding guest service. Think about your previous experiences and be ready to share specific examples of how you've gone above and beyond for guests. This will show that you truly understand the importance of first impressions.
✨Showcase Your People Skills
As a Front of House Manager, you'll be leading a team and interacting with guests daily. Prepare to discuss your people management experience and how you handle conflict resolution. Share stories that highlight your ability to motivate your team and resolve issues effectively.
✨Familiarise Yourself with the Hotel
Do a bit of homework on Cambridge Belfry Hotel & Spa and The QHotels Collection. Knowing details about their facilities, services, and values will help you tailor your answers and demonstrate your genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions!
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential guest complaints or situations you might encounter and how you would handle them. Practising these responses will help you feel more confident and articulate during the actual interview.