At a Glance
- Tasks: Supervise the front of house team and ensure guests receive a warm welcome.
- Company: Join the vibrant Forest Pines Hotel, Spa & Golf Resort in Scunthorpe.
- Benefits: Enjoy free health club membership, discounts, and support for professional qualifications.
- Other info: Dynamic environment with opportunities for growth and a commitment to diversity.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 22000 - 26000 € per year.
Free health club membership (T&Cs apply).
Discounts across golf including membership, guest rates, green fees, buggies and clothing.
Discounts across The QHotels Collection.
Family & Friends discounts in hotels across The QHotels Collection.
Support with training & professional qualifications, including course fees!
Various learning & development available.
Access to an Employee Assistance Program – Hospitality Action.
Refer a friend scheme.
FREE parking AND……much, much more!
What will I do?
Supervise the front of house team to ensure a warm, friendly welcome when guests arrive to when they leave. As the Supervisor you will be the point of contact for all hotel guests and deal with all situations in a polite and courteous manner.
Is this the role for me?
- Previous supervisory experience.
- Have worked in a customer facing role.
- Strong communication skills and self-motivated.
- Ability to work under pressure, multi-task and problem solve.
- High attention to detail.
Forest Pines Hotel, Spa & Golf Resort is located in Scunthorpe. Our hotel is a 4*, 188-bedroom property set in acres of woodland with a 27-hole championship golf course. The dining options include The Grill restaurant, The Lounge bar, The Pines bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Reception Supervisor in Broughton employer: The QHotels Collection
At Forest Pines Hotel, Spa & Golf Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. With a range of benefits including free health club membership, discounts across our hotel collection, and support for professional development, we are dedicated to fostering employee growth and well-being in a stunning woodland setting. Join us to be part of a team that prioritises a warm guest experience while enjoying unique leisure facilities and a commitment to sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Broughton
✨Tip Number 1
Get to know the company! Research Forest Pines Hotel and The QHotels Collection. Understanding their values and culture will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Reception Supervisor, you'll need to be friendly and approachable. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the hotel. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the perks we offer, like discounts and training opportunities, right from the start!
We think you need these skills to ace Reception Supervisor in Broughton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the welcoming atmosphere we pride ourselves on at Forest Pines.
Tailor Your Experience:Make sure to highlight your previous supervisory experience and customer-facing roles. We’re looking for someone who can handle pressure and multitask, so give us examples of how you've done this in the past!
Attention to Detail is Key:We love candidates who pay attention to detail. Double-check your application for any typos or errors, and ensure it’s well-structured. A polished application shows us you care about the role and understand the importance of detail in hospitality.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it helps us keep track of all the amazing candidates like you who are interested in joining our team.
How to prepare for a job interview at The QHotels Collection
✨Know the Hotel Inside Out
Before your interview, take some time to research Forest Pines Hotel, Spa & Golf Resort. Familiarise yourself with its facilities, services, and values. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory experience in detail. Think of specific examples where you successfully led a team, handled customer complaints, or improved service quality. This will demonstrate your capability to manage the front of house team effectively.
✨Emphasise Communication and Problem-Solving
As a Reception Supervisor, strong communication skills are key. Prepare to share instances where you’ve had to communicate clearly under pressure or resolve conflicts. Highlighting these experiences will show that you can maintain a friendly atmosphere even in challenging situations.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Plus, it sets a positive tone right from the start!
