At a Glance
- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the vibrant Hampshire Court Hotel & Spa, part of The QHotels Collection.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Other info: Dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must have a passion for guest service and conflict resolution skills.
The predicted salary is between 18900 - 23100 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and checkouts and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more? Hampshire Court Hotel & Spa is a 4*, 90-bedroom property, located in Basingstoke. Our hotel has The Hampshire restaurant, Time Out bar & lounge, a garden terrace and we offer afternoon tea as well as private dining and meetings & event spaces. The leisure facilities include two pools, a gym, five indoor tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist in Basingstoke employer: The QHotels Collection
The QHotels Collection is an excellent employer, offering a vibrant work culture where teamwork and attention to detail are celebrated. Located in Cambourne, employees enjoy unique benefits such as free health club membership and discounts across the hotel collection, alongside ample opportunities for professional growth and development in the hospitality industry.
