At a Glance
- Tasks: Deliver top-notch service in Food & Beverage areas and keep guests informed about promotions.
- Company: Join The QHotels Collection, a diverse and inclusive employer.
- Benefits: Enjoy free health club membership, discounts, and free parking.
- Other info: Flexible work environment with support for personal development and well-being.
- Why this job: Be part of a team that values guest satisfaction and offers real career growth.
- Qualifications: Passion for service, strong customer skills, and ability to thrive under pressure.
The predicted salary is between 20000 - 25000 £ per year.
You will be stationed in a variety of Food & Beverage areas across the hotel, ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions to provide advice to guests and maximise sales.
Key Responsibilities
- Provide exceptional guest service in Food & Beverage areas.
- Maintain up-to-date knowledge of pricing and promotions.
- Maximise sales by advising guests on promotions and pricing.
- Ensure brand standards and satisfaction are upheld at all times.
Qualifications & Skills
- Passion for delivering exceptional guest service.
- Strong customer service skills.
- Good time management and organisational skills.
- Ability to work under pressure.
Benefits
- Free health club membership (T&cs apply).
- Discounts across The QHotels Collection, including Family & Friends discounts.
- Access to an Employee Assistance Program – Hospitality Action.
- Refer a friend scheme.
- FREE parking.
Equal Employment Opportunity
The QHotels Collection is a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. Reasonable adjustments can be made to any stage of the recruitment process upon request. We are accredited with bronze from Green Tourism and support the armed forces via the Armed Forces Covenant, achieving the Silver Award.
Hotel F&B Guest Advisor – Promotions & Service in Basingstoke employer: The QHotels Collection
The QHotels Collection is an exceptional employer that prioritises guest satisfaction and employee well-being. With a strong focus on diversity and inclusion, we offer a supportive work culture where employees can thrive, alongside benefits such as free health club membership, discounts across our hotels, and a robust Employee Assistance Program. Join us in a dynamic environment where your passion for service can lead to meaningful career growth and development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel F&B Guest Advisor – Promotions & Service in Basingstoke
✨Tip Number 1
Get to know the hotel and its offerings inside out! Familiarise yourself with the menu, pricing, and any ongoing promotions. This way, when you chat with guests, you can confidently provide them with the best recommendations and upsell like a pro.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate guest interactions. The more comfortable you are in handling different situations, the better you'll be at ensuring guest satisfaction and maintaining those all-important brand standards.
✨Tip Number 3
Network, network, network! Connect with people in the hospitality industry on platforms like LinkedIn. You never know who might have a lead on a job or can offer you some insider tips on landing that perfect role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Hotel F&B Guest Advisor. Plus, it shows you're genuinely interested in joining our team. Don't miss out on the chance to be part of something great!
We think you need these skills to ace Hotel F&B Guest Advisor – Promotions & Service in Basingstoke
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional guest service right from the start. Share experiences where you've gone above and beyond to make someone's day better – it really makes a difference!
Know Your Stuff:Familiarise yourself with our brand and the Food & Beverage offerings we provide. Mention any specific promotions or pricing strategies you think could enhance guest satisfaction – it shows you're proactive and engaged!
Be Organised:Demonstrate your time management skills in your application. We love candidates who can juggle multiple tasks while keeping a cool head under pressure, so share examples of how you've managed busy situations in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The QHotels Collection
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the hotel’s food and beverage offerings. This includes knowing the current promotions and pricing. Being able to discuss these confidently will show your passion for guest service and your readiness to maximise sales.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about times when you went above and beyond for a guest. This will demonstrate your commitment to maintaining brand standards and ensuring guest satisfaction.
✨Practice Time Management Scenarios
Since the role requires good time management and the ability to work under pressure, think of situations where you successfully managed multiple tasks. Practising how you would handle busy periods in a food and beverage setting can help you articulate your skills effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how the hotel measures guest satisfaction. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
