At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join Oulton Hall Hotel, a stunning 4-star resort with a vibrant atmosphere.
- Benefits: Enjoy free gym membership, discounts, training support, and more perks!
- Other info: Work in a beautiful setting with opportunities for growth and development.
- Why this job: Perfect for those who love customer service and want to make a difference.
- Qualifications: Passion for people, experience in customer service, and great multitasking skills.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- FREE parking
- AND…much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection is a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Leeds employer: The-Qhotels-Collection-1
At Oulton Hall Hotel, Spa & Golf Resort, we pride ourselves on being an exceptional employer that values outstanding customer service and employee well-being. Located in the picturesque outskirts of Leeds, our team enjoys a vibrant work culture with numerous benefits including free health club membership, discounts across our hotel collection, and extensive training opportunities to support your professional growth. Join us to be part of a diverse and inclusive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Oulton Hall Hotel and The QHotels Collection. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for a guest or resolved a conflict. Being able to share these stories will demonstrate your passion for customer service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a hospitality role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Receptionist in Leeds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight any relevant experience in customer-facing roles and mention specific skills like conflict resolution and time management that match what we’re looking for.
Be Professional Yet Friendly:Remember, you’ll be the first impression for our guests! Use a friendly tone in your application while maintaining professionalism. This will show us you understand the importance of guest satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at The-Qhotels-Collection-1
✨Know the Company
Before your interview, take some time to research Oulton Hall Hotel and The QHotels Collection. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a receptionist, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer or resolved a conflict. Be ready to discuss how you handle pressure and multi-tasking, as these are crucial in a busy hotel environment.
✨Practice Common Interview Questions
Think about common questions you might be asked, such as 'How do you handle difficult guests?' or 'What would you do if you were overwhelmed with tasks?' Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in a customer-facing role.
