At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join a luxury hotel known for its stunning surroundings and exceptional service.
- Benefits: Enjoy free health club membership, discounts, training support, and more perks!
- Other info: Dynamic team culture with opportunities for growth and development.
- Why this job: Make a real difference in guest experiences while working in a beautiful environment.
- Qualifications: Passion for customer service and experience in a customer-facing role.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- FREE parking
- AND…much, much more!
What will I do? You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection is a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Front Desk Host — Guest Experience at a Luxury Hotel in Leeds employer: The-Qhotels-Collection-1
At Oulton Hall Hotel, Spa & Golf Resort, we pride ourselves on creating a vibrant and inclusive work environment where exceptional customer service is at the heart of everything we do. Our team enjoys a range of benefits including free health club membership, discounts across our hotel collection, and comprehensive training support to foster professional growth. Nestled in beautiful surroundings just outside Leeds, our luxury hotel offers unique opportunities for personal development and a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Host — Guest Experience at a Luxury Hotel in Leeds
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are with conflict resolution and customer service, the better you'll shine during interviews.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums related to the industry. Connecting with others in the field can lead to job opportunities and valuable insights about what employers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the perks we offer, like training support and discounts across our hotels. Don’t miss out!
We think you need these skills to ace Front Desk Host — Guest Experience at a Luxury Hotel in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to make someone's day better—this is what we love to see!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We want to know how your background fits with our luxury hotel vibe and guest experience focus.
Be Professional Yet Friendly:Since you'll be the first point of contact for our guests, your written application should reflect a balance of professionalism and warmth. Use a friendly tone while maintaining clarity and respect in your language.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for this fantastic opportunity at Oulton Hall Hotel!
How to prepare for a job interview at The-Qhotels-Collection-1
✨Know the Hotel Inside Out
Before your interview, take some time to research Oulton Hall Hotel and its offerings. Familiarise yourself with the amenities, dining options, and any unique features. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service or resolved conflicts. Be ready to discuss specific situations that highlight your ability to handle pressure and multi-task, as these are crucial for a Front Desk Host role.
✨Practice Common Interview Questions
Anticipate questions related to guest interactions, such as how you would handle a difficult guest or manage multiple requests at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress to Impress
As a Front Desk Host, you'll be the first impression guests have of the hotel. Dress smartly and professionally for your interview to reflect the luxury environment of the hotel. This shows that you understand the importance of presentation in the hospitality industry.
