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- Tasks: Deliver exceptional guest service and support the Front of House Manager.
- Company: Join Oulton Hall Hotel, a stunning 4-star resort near Leeds.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Other info: Dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Be the first impression for guests and make their stay unforgettable.
- Qualifications: Experience in front office roles and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a people orientated individual?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guests' stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.
Is this the role for me?
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
- Conflict resolution
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Compensation: Competitive salary
Assistant Front of House Manager in Leeds employer: The-Qhotels-Collection-1
Contact Detail:
The-Qhotels-Collection-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager in Leeds
✨Tip Number 1
Get to know the company! Research Oulton Hall Hotel and The QHotels Collection. Understanding their values and what they stand for will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about outstanding guest service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories in your interview!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the company culture and even give you a heads-up on what the hiring managers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Oulton Hall Hotel.
We think you need these skills to ace Assistant Front of House Manager in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you’ve gone above and beyond for guests in the past, so share specific examples that showcase your people-oriented approach!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Assistant Front of House Manager role. Mention relevant experience and how it aligns with what we’re looking for – it’ll make you stand out!
Be Honest About Your Experience: If you have previous experience in front office or reception roles, be upfront about it! We value honesty and want to know how your background can contribute to our team at Oulton Hall Hotel.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our amazing perks!
How to prepare for a job interview at The-Qhotels-Collection-1
✨Know Your Guest Service Basics
Make sure you brush up on the fundamentals of outstanding guest service. Think about your previous experiences and be ready to share specific examples of how you've gone above and beyond for guests. This will show that you truly understand the importance of first impressions in a hotel setting.
✨Showcase Your People Skills
As an Assistant Front of House Manager, you'll be managing a team and interacting with guests daily. Prepare to discuss your people management experience and how you handle conflict resolution. Use real-life scenarios to demonstrate your ability to maintain quality and standards while keeping everyone happy.
✨Familiarise Yourself with the Hotel
Do some homework on Oulton Hall Hotel, Spa & Golf Resort. Know the facilities, dining options, and any unique features that set it apart. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to enhancing the guest experience.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the hotel's approach to guest service or opportunities for professional development. It shows you're genuinely interested in the role and eager to grow within the company.