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For Companies At a Glance
- Tasks: Support operations with data entry, transaction processing, and client inquiries.
- Company: Join a fast-growing gold and silver brokerage with a stellar reputation.
- Benefits: Enjoy remote work, generous leave, private healthcare, and a positive culture.
- Why this job: Be part of a dynamic team that values precision and collaboration while growing your skills.
- Qualifications: Proficiency in IT, attention to detail, and a passion for finance are essential.
- Other info: Flexible working hours covering UTC-0 and UTC-8 time zones.
The predicted salary is between 25000 - 28000 £ per year.
The Pure Gold Company provided pay range
This range is provided by The Pure Gold Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The Company
This is an exciting opportunity to join a well-established and fast-growing physical gold and silver brokerage that has been operating for almost 10 years, with revenues exceeding £100 million. Our operations are regularly referenced in respected publications including the FT, Reuters, WSJ, Daily Mail, Metro, and CNBC, reflecting the strength of our reputation and the trust we have built with clients worldwide.
We operate in a dynamic yet non-corporate environment, where operational excellence and the bigger picture go hand-in-hand. Our work is built on robust processes, meticulous attention to detail, and seamless client service – all underpinned by our values: the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy.
We are committed to creating an environment where precision, collaboration, and adaptability are rewarded. Whether coordinating complex logistics, managing compliance across jurisdictions, or ensuring smooth operational delivery for our global client base, our people play a crucial role in keeping our business running efficiently.
We invest in our team through ongoing coaching, mentoring, and skills development, providing opportunities to grow within operations or explore other areas of the business. If you take pride in delivering quality work, enjoy working to high standards, and thrive in a supportive team that values agility and process, you\’ll feel right at home here
The Role
We are seeking a reliable, organised, and detail-oriented Operations and Service Executive to provide essential operational, administrative, and logistical support. This is primarily an execution-focused role, with a strong emphasis on data entry, transaction processing, and operational accuracy. The role is central to ensuring our complex operational processes run efficiently and remain fully compliant with global requirements.
As a growing but close-knit company, we value team players who are adaptable and willing to contribute across different areas of the business when needed. This position will require working hours that cover both the UTC-0 and UTC-8 time zones. Employees will be expected to work a mixture of a 1:00pm-9:30pm shift and a 5:00pm-1:30am shift, as directed by the company. Candidates must be flexible and available to work either shift depending on business needs.
With our continued expansion, this role offers scope to develop and take on broader responsibilities as the company evolves.
Role Responsibilities
- Serve as the first point of contact for general client inquiries and issues, ensuring a positive initial impression and ongoing relationship,
- Assist in onboarding new clients, ensuring all documentation and compliance requirements are met
- Manage client accounts and provide clients with detailed information about their investments and account status
- Process transactions, perform data entry, and prepare and manage documentation related to transactions, including purchase orders, invoices, and contracts
- Maintain CRM and stock management databases to ensure accurate inventory records and organised records of all operational activities
- Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facility
- Taking, processing and hedging orders through our bespoke Salesforce system
- Undertake data entry and provide clerical support for operations and projects
- Assist the wider team as necessary
- Providing top quality customer care, relationship management, database management, and logistical expertise, between the hours of 13:00pm – 01:00am
Requirements
- Proficient with IT and technology, including in Microsoft365 suite products, (Excel, Outlook, Teams, Loop, etc) and Salesforce (or equivalent)
- Experience, or interest in, precious metal markets, and wider financial/investment markets
- Salesforce expertise highly desirable.
- An organised planner with excellent administration skills, attention to detail, and multitasking abilities
- A logical thinker with a thorough and diligent approach to prioritising work
- Process orientated to ensure compliance across multiple jurisdictions.
- Proactively delivers excellent customer service and solutions
- Resilient and adaptable to working in a growth environment
- A quick learner who is comfortable working autonomously when required
- A team player with a willingness to pitch in to help others
- Ability to work under pressure and flexibility to cope with changing priorities.
- A confident communicator, both verbal and written
- Good time-management and planning skills.
- Confident to express an opinion and unafraid to challenge.
Benefits
Package & Hours
- Monday to Friday, shifts between 1pm – 1am (1-hour lunch break)
- £30,000 – £32,000 (dependent on experience)
- Generous pension scheme
- Fully remote role (option to work from our office if preferred)
Holiday & Benefits
- 33 days annual leave (inclusive of any public holidays)
- An extra day of holiday for your Birthday
- Private Healthcare & Health Cash Plan
- Discounted gym membership
- Electric vehicle leasing scheme
- Cycle to work scheme
- Generous family leave policies
- A positive, ambitious, and rewarding culture
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
IT Services and IT Consulting
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Operations & Service Executive employer: The Pure Gold Company
Contact Detail:
The Pure Gold Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Service Executive
✨Tip Number 1
Familiarise yourself with the precious metals market and current trends. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the industry, which is crucial for the Operations & Service Executive role.
✨Tip Number 2
Brush up on your Salesforce skills, as expertise in this area is highly desirable. Consider taking a quick online course or tutorial to enhance your proficiency, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your experience with data entry and transaction processing. Be ready to provide examples of how you've maintained accuracy and compliance in previous roles, as these are key responsibilities for the position.
✨Tip Number 4
Showcase your adaptability and teamwork skills during the interview. The company values team players who can contribute across different areas, so be prepared to share instances where you've successfully collaborated with others in a dynamic environment.
We think you need these skills to ace Operations & Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations & Service Executive role. Emphasise your attention to detail, organisational skills, and any experience in customer service or data management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific values of The Pure Gold Company that resonate with you, such as their commitment to operational excellence and teamwork.
Highlight Relevant Skills: In your application, clearly outline your proficiency with IT tools, especially Microsoft 365 and Salesforce. Provide examples of how you've used these tools in previous roles to enhance operational efficiency.
Showcase Adaptability: Demonstrate your flexibility and ability to work under pressure. Share examples from past experiences where you successfully managed changing priorities or worked in a fast-paced environment.
How to prepare for a job interview at The Pure Gold Company
✨Showcase Your Attention to Detail
As the role requires meticulous attention to detail, be prepared to discuss examples from your past experiences where your focus on accuracy made a significant impact. Highlight any specific processes you followed to ensure compliance and operational excellence.
✨Demonstrate Your Customer Service Skills
Since providing top-quality customer care is crucial, think of instances where you successfully managed client inquiries or resolved issues. Be ready to explain how you build and maintain positive relationships with clients.
✨Familiarise Yourself with Relevant Tools
The company values proficiency in Microsoft 365 and Salesforce. Brush up on these tools before the interview and be ready to discuss how you've used them in previous roles, especially in data entry and transaction processing.
✨Emphasise Your Adaptability
Given the dynamic nature of the role, it's important to convey your flexibility and ability to work under pressure. Share examples of how you've adapted to changing priorities or taken on additional responsibilities in a fast-paced environment.
