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For Companies At a Glance
- Tasks: Support operations with data entry, transaction processing, and client management.
- Company: Join a fast-growing gold and silver brokerage with a stellar reputation.
- Benefits: Enjoy remote work, generous leave, private healthcare, and a positive culture.
- Why this job: Be part of a dynamic team that values precision, collaboration, and personal growth.
- Qualifications: Proficiency in IT, attention to detail, and a passion for finance are essential.
- Other info: Flexible working hours covering UTC-0 and UTC-8 time zones.
The predicted salary is between 30000 - 32000 £ per year.
This is an exciting opportunity to join a well-established and fast-growing physical gold and silver brokerage that has been operating for almost 10 years, with revenues exceeding £100 million. Our operations are regularly referenced in respected publications including the FT, Reuters, WSJ, Daily Mail, Metro, and CNBC, reflecting the strength of our reputation and the trust we have built with clients worldwide.
We operate in a dynamic yet non-corporate environment, where operational excellence and the bigger picture go hand-in-hand. Our work is built on robust processes, meticulous attention to detail, and seamless client service – all underpinned by our values: the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy.
We are committed to creating an environment where precision, collaboration, and adaptability are rewarded. Whether coordinating complex logistics, managing compliance across jurisdictions, or ensuring smooth operational delivery for our global client base, our people play a crucial role in keeping our business running efficiently.
We invest in our team through ongoing coaching, mentoring, and skills development, providing opportunities to grow within operations or explore other areas of the business. If you take pride in delivering quality work, enjoy working to high standards, and thrive in a supportive team that values agility and process, you’ll feel right at home here
The Role
We are seeking a reliable, organised, and detail-oriented Operations and Service Executive to provide essential operational, administrative, and logistical support. This is primarily an execution-focused role, with a strong emphasis on data entry, transaction processing, and operational accuracy. The role is central to ensuring our complex operational processes run efficiently and remain fully compliant with global requirements.
As a growing but close-knit company, we value team players who are adaptable and willing to contribute across different areas of the business when needed. This position will require working hours that cover both the UTC-0 and UTC-8 time zones. Employees will be expected to work a mixture of a 1:00pm–9:30pm shift and a 5:00pm–1:30am shift, as directed by the company. Candidates must be flexible and available to work either shift depending on business needs.
With our continued expansion, this role offers scope to develop and take on broader responsibilities as the company evolves.
Responsibilities
- Serve as the first point of contact for general client inquiries and issues, ensuring a positive initial impression and ongoing relationship,
- Assist in onboarding new clients, ensuring all documentation and compliance requirements are met.
- Manage client accounts and provide clients with detailed information about their investments and account status.
- Process transactions, perform data entry, and prepare and manage documentation related to transactions, including purchase orders, invoices, and contracts.
- Maintain CRM and stock management databases to ensure accurate inventory records and organised records of all operational activities.
- Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facility
- Taking, processing and hedging orders through our bespoke Salesforce system
- Undertake data entry and provide clerical support for operations and projects.
- Assist the wider team as necessary.
- Providing top quality customer care, relationship management, database management, and logistical expertise, between the hours of 13:00pm – 01:00am UTC-0.
Requirements
- Proficient with IT and technology, including in Microsoft365 suite products, (Excel, Outlook, Teams, Loop, etc) and Salesforce (or equivalent).
- Experience, or interest in, precious metal markets, and wider financial/investment markets.
- An organised planner with excellent administration skills, attention to detail, and multitasking abilities.
- A logical thinker with a thorough and diligent approach to prioritising work.
- Process orientated to ensure compliance across multiple jurisdictions.
- Proactively delivers excellent customer service and solutions.
- Resilient and adaptable to working in a growth environment.
- A quick learner who is comfortable working autonomously when required
- A team player with a willingness to pitch in to help others.
- Ability to work under pressure and flexibility to cope with changing priorities.
- A confident communicator, both verbal and written
- Good time-management and planning skills.
- Confident to express an opinion and unafraid to challenge.
Package & Hours
- Monday to Friday, shifts between 1pm – 1am (1-hour lunch break)
- Fully remote role (option to work from our office if preferred)
- 33 days annual leave (inclusive of any public holidays)
- An extra day of holiday for your Birthday
- Discounted gym membership
- Electric vehicle leasing scheme
- Cycle to work scheme
- Generous family leave policies
- A positive, ambitious, and rewarding culture
Successful candidates will be required to undergo a thorough onboarding and pre-employment screening process before commencing employment. This includes, but is not limited to, credit checks, criminal records checks, sanctions checks, and other relevant background checks. Any offer of employment is conditional upon the satisfactory completion of these checks.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Operations Executive (Out-Of-Hours) employer: The Pure Gold Company
Contact Detail:
The Pure Gold Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive (Out-Of-Hours)
✨Tip Number 1
Familiarise yourself with the precious metals market and current trends. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the industry, which is crucial for an Operations Executive role.
✨Tip Number 2
Highlight your experience with CRM systems, especially Salesforce. If you have any specific examples of how you've used these tools to improve operational efficiency or customer service, be ready to discuss them during your interview.
✨Tip Number 3
Prepare to showcase your organisational skills by discussing past experiences where you successfully managed multiple tasks or projects simultaneously. This will align well with the role's emphasis on multitasking and attention to detail.
✨Tip Number 4
Be flexible and ready to discuss your availability for the required shifts. Emphasising your adaptability and willingness to work across different time zones will show that you're a team player who can meet the company's needs.
We think you need these skills to ace Operations Executive (Out-Of-Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Executive role. Emphasise your attention to detail, organisational skills, and any experience in customer service or data management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific values from their description, such as 'Pursuit of Brilliance' and 'Passionate Curiosity', and explain how you embody these values in your work.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft365 and Salesforce, as well as any experience in the precious metals or financial markets. Use specific examples to demonstrate your capabilities.
Show Flexibility and Team Spirit: Since the role requires adaptability to different shifts and teamwork, mention any previous experiences where you successfully worked in a flexible environment or collaborated with others to achieve common goals.
How to prepare for a job interview at The Pure Gold Company
✨Showcase Your Attention to Detail
Given the emphasis on operational accuracy in this role, be prepared to discuss examples from your past experiences where your attention to detail made a significant impact. Highlight any specific processes you followed to ensure compliance and accuracy.
✨Demonstrate Your Customer Service Skills
As the first point of contact for clients, it's crucial to exhibit strong customer service abilities. Prepare to share instances where you successfully managed client inquiries or resolved issues, showcasing your proactive approach and ability to maintain positive relationships.
✨Familiarise Yourself with Relevant Tools
Since proficiency in Microsoft365 and Salesforce is highly desirable, make sure you brush up on these tools before the interview. Be ready to discuss how you've used them in previous roles, particularly in relation to data entry and transaction processing.
✨Emphasise Flexibility and Adaptability
This role requires working across different time zones and adapting to changing priorities. Be prepared to talk about your experiences in dynamic environments and how you've successfully managed shifting responsibilities while maintaining high standards.
