Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Operations Executive, providing top-notch customer service and operational support.
- Company: Be part of a fast-growing gold and silver brokerage with a strong brand presence.
- Benefits: Enjoy hybrid working, generous leave, private healthcare, and a vibrant company culture.
- Why this job: Make a real impact in a supportive environment that values your ideas and career growth.
- Qualifications: Proficiency in IT, attention to detail, and a passion for the financial markets are essential.
- Other info: Flexible role with opportunities for personal development and team collaboration.
The predicted salary is between 24000 - 32000 £ per year.
3 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Are you a detail-oriented, process-driven professional ready for your next challenge? If you\’re looking for variety, ownership, and the chance to make a real impact in a fast-paced environment, we\’d love to hear from you. Join a fun, ambitious company that\’s serious about growth – both yours and ours.
The Company
This is a unique opportunity to join a rapidly growing physical gold and silver brokerage that has been up and running for 6 years with total revenues more than £100 million. Frequently featured in editorials such as the FT, Reuters, WSJ, Daily Mail, Metro and CNBC. Our strong brand profile has quickly enhanced our credibility resulting in impressive conversation ratios from enquiries to sales.
A non-corporate environment with a focus on the bigger picture and the bottom line. Our company thrives on a culture where the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy are the foundational values guiding our actions and interactions. We believe great people make a great company and so we are dedicated to fostering an environment where ambition flourishes, ideas are valued, and work-life balance is paramount.
We believe great people make a great company. We strive to inspire an ambitious approach to career progression where anything is possible, ideas are listened to, and flexible working and employee wellbeing is prioritised. We invest in our people by providing coaching and mentoring whilst supporting and encouraging paths towards other career aspirations within the business, whether that be management or contributing to other departments; the choice is yours. We nurture the resilient and driven into well-rounded and well-rewarded individuals who become part of our dynamic, loyal team.
Join our supportive & professional team, who take pride in both their work and each other.
The Role
We are looking for a reliable, organised, and trustworthy individual with excellent attention to detail to join us as an Operations and Service Executive to provide exceptional customer service, as well as operational, administrative and logistical support., ensuring that the company\’s complex operational objectives are met in an effective and efficient manner. As a relatively small company that is enjoying sustained expansion, we\’re looking for a team player who isn\’t afraid to get involved into other elements of the business, as this role has the opportunity and flexibility to grow into a larger one with more responsibility.
As a maturing company enjoying sustained expansion, this role has the opportunity and flexibility to grow.
Role Responsibilities
- Assist in onboarding new clients, ensuring all documentation and compliance requirements are met
- Manage client accounts and provide clients with detailed information about their investments and account status
- Assist with general client inquiries and issues, ensuring a positive initial impression and ongoing relationship,
- Provide top quality customer care, relationship management, database management, and logistical expertise.
- Process transactions, perform data entry, and prepare and manage documentation related to transactions, including purchase orders, invoices, and contracts
- Maintain CRM and stock management databases to ensure accurate inventory records and organised records of all operational activities
- Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facility
- Taking, processing and hedging orders through our bespoke Salesforce system
- Undertake administration and provide support for operations and projects
- Assist the wider team as necessary
Requirements
- Proficient with IT and technology, including in Microsoft365 suite products, (Excel, Outlook, Teams, Loop, etc) and Salesforce (or equivalent)
- Experience, or interest in, precious metal markets, and wider financial/investment markets
- An organised planner with excellent administration skills, attention to detail, and multitasking abilities
- Logical thinker with a thorough and diligent approach to prioritising work
- Process orientated to ensure compliance across multiple jurisdictions.
- Proactively delivers excellent customer service and solutions
- Resilient and adaptable to working in a growth environment
- A quick learner who is comfortable working autonomously when required
- A team player with a willingness to pitch in to help others
- Ability to work under pressure and flexibility to cope with changing priorities.
- A confident communicator, both verbal and written
- Good time-management and planning skills.
- Confident to express an opinion and unafraid to challenge.
Benefits
- Monday to Friday, 9 am – 5.30 pm (1-hour lunch break)
- £30,000 – £32,000 (dependent on experience)
- Generous pension scheme
- Hybrid – home/office working schedule (3 days in office, 2 remote)
- 25 days annual leave, plus bank holidays
- An extra day of holiday for your Birthday
- An extra day to volunteer
- Private Healthcare & Health Cash Plan
- Christmas closing (confirmed annually)
- Regular Company Days and social activities
- Discounted gym membership
- Individual training budget and study support
- Electric vehicle leasing scheme
- Cycle to work scheme
- Generous family leave policies
- A positive, ambitious, and rewarding culture
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at The Pure Gold Company by 2x
Sign in to set job alerts for “Operations Executive” roles.
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 weeks ago
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 weeks ago
Customer Experience & Operations Executive
London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Hammersmith, England, United Kingdom 1 month ago
London, England, United Kingdom 3 weeks ago
Operations Coordinator – Old Bond Street
London, England, United Kingdom 3 weeks ago
Greater London, England, United Kingdom 12 hours ago
City Of London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
Greater London, England, United Kingdom 1 week ago
West Byfleet, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 1 week ago
Healthcare Operations Manager, United Kingdom
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Operations Executive employer: The Pure Gold Company
Contact Detail:
The Pure Gold Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Familiarise yourself with the precious metals market and current trends. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the industry, which is crucial for an Operations Executive role.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. Being able to discuss specific instances where you've excelled in a fast-paced environment will set you apart.
✨Tip Number 3
Network with current employees or professionals in the industry through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with CRM systems, particularly Salesforce. Being able to articulate your proficiency and any relevant experiences will demonstrate your readiness for the operational aspects of the role.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Executive role. Emphasise your attention to detail, organisational skills, and any experience in customer service or operational support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific values from the company's culture that resonate with you, such as 'Pursuit of Brilliance' or 'Passionate Curiosity'.
Showcase Relevant Skills: In your application, clearly outline your proficiency with IT tools like Microsoft 365 and Salesforce. Provide examples of how you've used these tools in previous roles to enhance operational efficiency.
Highlight Adaptability: Given the fast-paced environment described, include examples of how you've successfully adapted to changing priorities in past roles. This will demonstrate your resilience and ability to thrive in a growing company.
How to prepare for a job interview at The Pure Gold Company
✨Showcase Your Attention to Detail
As an Operations Executive, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature led to successful outcomes. This will demonstrate your capability to manage complex operational tasks effectively.
✨Demonstrate Your Customer Service Skills
The role requires exceptional customer service abilities. Be ready to discuss how you've handled client inquiries or resolved issues in the past. Highlight your approach to building and maintaining positive relationships with clients.
✨Familiarise Yourself with Relevant Technologies
Since proficiency in Microsoft 365 and Salesforce is essential, brush up on these tools before the interview. You might be asked about your experience with them, so being knowledgeable will show your readiness for the role.
✨Emphasise Your Adaptability
In a fast-paced environment, adaptability is key. Prepare to share instances where you've successfully navigated changes or challenges in your previous roles. This will illustrate your resilience and ability to thrive in a growing company.
