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- Tasks: Help customers find the perfect vape products and provide top-notch service.
- Company: Join The Puffin Hut, a passionate retailer focused on healthier lifestyles.
- Benefits: Enjoy competitive pay, staff discounts, and up to 5.6 weeks holiday.
- Why this job: Make a difference by supporting customers on their journey to quit smoking.
- Qualifications: Great people skills and a friendly attitude are essential; vaping experience is a bonus.
- Other info: Flexible hours with opportunities for internal progression and gaining qualifications.
The predicted salary is between 12 - 16 £ per hour.
The Puffin Hut is an established retailer that specialise in vape products. We are passionate about providing excellent customer service and supporting customers to reach their goals of a healthier lifestyle, by stopping smoking.
We are currently recruiting for a Part time, Weekend Customer Service Advisor to join our team, based in Freshbrook Swindon. As a Customer Service Advisor you will need to listen to customers and offer advice, to ensure they find the right product to suit their needs. Whether it is a new starter looking to stop smoking or a regular customer looking for the latest e-liquid flavour, you will need to have the ability to build a rapport with customers easily. Whilst vaping experience is a bonus, it is not essential to apply for the role.
Key Responsibilities on a day-to-day basis:- Greeting Customers
- Helping customers find the appropriate products to suit their vaping needs
- Processing transactions through the till
- Stock replenishment
- Stock rotation
- Assisting with date checking
- Assisting with stock taking
- Housekeeping duties
- Over 18 only due to the nature of the product
- Excellent people skills
- Professional and friendly approach to customer service
- Strong listening skills
- Sales driven
- Proactive
- High attention to detail, ensuring accuracy
- Organised
- Good communication skills
- Numerate and IT competent
- Competitive Salary
- Workplace Pension
- Staff discount
- Up to 5.6 weeks holiday per year
- Internal progression within the company is encouraged
- The opportunity to gain a NCSCT Qualification, to become a stop smoking practitioner
(Freshbrook Store) 14 Hour contract (2 Days per week)
Days of work:Saturday and Sunday.
Hours of work:8.40am-5.40pm (Sat) 9.40am-4.10pm (Sun)
Overtime may be offered on other days of the week from time to time, to cover staff holidays and sickness but this is not guaranteed.
Job Type: PermanentPay: £12.23 per hour
Benefits: Company pension, Employee discount
Work Location: In person
Retail Customer Service employer: The Puffin Hut Ltd
Contact Detail:
The Puffin Hut Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Get to know The Puffin Hut! Familiarise yourself with their products and values. When you walk in for your interview, show that you’re not just another candidate but someone who genuinely cares about helping customers on their journey to a healthier lifestyle.
✨Tip Number 2
Practice your listening skills! During the interview, demonstrate how you can listen actively and respond to customer needs. Share examples of how you've built rapport with customers in the past – it’ll show you’re the perfect fit for their team.
✨Tip Number 3
Be proactive! If you have ideas on how to improve customer service or product displays, don’t hesitate to share them during your interview. This shows you’re not just looking for a job, but you want to contribute positively to The Puffin Hut.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Let’s get you that part-time gig!
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to assist someone, as this will resonate with our commitment to excellent service.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your people skills and any relevant experience, even if it’s not directly related to vaping. We want to see how you can fit into our team!
Be Yourself: We’re looking for genuine individuals who can build rapport with customers. Don’t be afraid to let your personality shine through in your application. Authenticity goes a long way in customer service roles!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Puffin Hut Ltd
✨Know Your Products
Familiarise yourself with the vape products that The Puffin Hut offers. Even if you don't have prior vaping experience, understanding the basics of different e-liquids and devices will help you answer customer queries confidently.
✨Showcase Your People Skills
During the interview, demonstrate your excellent people skills. Share examples of how you've built rapport with customers in the past, and be ready to role-play a scenario where you assist a customer in finding the right product.
✨Highlight Your Listening Skills
Listening is key in customer service. Be prepared to discuss how you actively listen to customers' needs and provide tailored advice. You might even want to practice summarising what a customer says to show you understand their requirements.
✨Be Proactive and Organised
Emphasise your proactive approach and organisational skills. Talk about how you manage tasks efficiently, like stock replenishment and housekeeping duties, to ensure a smooth shopping experience for customers.
