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- Tasks: Be the friendly face of our service while driving and managing admin tasks.
- Company: Join the West Lancs Out of Hours GP Service, dedicated to exceptional healthcare.
- Benefits: Enjoy flexible hours, NHS pension, career development, and free tea & coffee.
- Why this job: Make a real impact in healthcare while having fun and working with an awesome team.
- Qualifications: Must be over 25 with a full UK driving licence; experience in IT is a plus.
- Other info: This role requires a DBS check and offers opportunities for personal growth.
Post: Driver/Receptionist Bank Contact
Hours of work: Bank Flexible hours to cover evenings, weekends, overnights and bank holidays.
Location:West Lancs Out of Hours GP Service, Ormskirk Hospital.
Responsible to: Service Delivery Specialist
Pay:Standard rate is £12.45 per hour.Overnight and weekend enhancements apply.
Closing date:Monday 7th July 2025
About:We are seeking a professional and friendly Receptionist/Driver to join our team here at West Lancs Out of Hours GP Service, Ormskirk Hospital. You will need to be a minimum twenty-five years old for car insurance purposes. Full training will be given at mutually agreeable times.
Role
As a Receptionist, you will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and proficiency in various software applications.
As a Driver, you will provide a professional and high-quality driving service for the GP Out of Hours Service.
Post Responsibilities
- To provide a professional and high-quality driving service for the GP Out of Hours Service
- To provide a high-quality reception service at theWest Lancs Out of Hours GP Service
- To be able to follow strict procedures and protocols at all times
- To work with the clinical team and liaise with our other services to support safe and effective service delivery, ensuring patients receive appropriate care in a timely manner.
- When necessary, to be able to complete stocktakes of medical equipment
- Using a Patient Record system experience of Adastra would be an advantage
- To complete routine administration checks when working overnight
- Ensuring full patient confidentiality at all times
- To work individually or as part of a team
- To undertake all relevant training consistent with the requirements of the post
- To be flexible in roles undertaken according to the business need
- To be available especially on the overnight shifts but with flexibility to work during the day when required
- To handle drug stock and replenish when used.
- To undertake vehicle checks
- To report any vehicle problems to the appropriate person
- To maintain and attend all mandatory training
Other Criteria
- A full UK Driving Licence held for a minimum two years
- Over twenty-five years of age for driving company vehicles
Our Key Expectations Are
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:
Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We arent here to be average, were here to be awesome!
Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
Brave: We challenge the norm. We have the courage to get the difficult jobs done
Oompf: We have natural oompf! Its infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Disability Confident Employer
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
DBS –The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
Person Specification
Experience – Essential
Ability to work as a team member and at times in isolation
Able to exercise initiative in organisation and prioritising
Effective communication skills both written and oral
Good literacy and numeracy skills
Good Interpersonal skills
Experience Of Working With IT Systems/basic Skills (Microsoft)
Over twenty-five years of age for driving company vehicles
A full UK Driving Licence held for a minimum two years
Experienced, confident driver
Desirable
Previous experience of working in an office environment
Personal Qualities
Essential
Enthusiastic and committed about the role
Flexible
Positive and confident disposition
Commitment to personal and professional development
Promote the Service with its ever expansion
Smart appearance at all times
Professional Conduct at all times
Qualifications – Essential
A full UK Driving Licence held for a minimum two years
Desirable
GCSE/O Level English and Maths
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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Receptionist employer: The Pudding
Contact Detail:
The Pudding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific software applications mentioned in the job description, especially if you have experience with Adastra. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've provided exceptional service in previous roles. This will show that you understand the importance of being the first point of contact for clients and visitors.
✨Tip Number 3
Since the role requires flexibility, be ready to discuss your availability for evenings, weekends, and overnight shifts. Showing that you're adaptable and willing to meet the needs of the service will make you a more attractive candidate.
✨Tip Number 4
Research the values and culture of the organisation. Be prepared to discuss how your personal values align with theirs, particularly around fun, positivity, and making a difference. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Receptionist/Driver. Emphasise your customer service skills, organisational abilities, and any experience with IT systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific qualities that make you a good fit, such as your adaptability, positivity, and commitment to providing exceptional service.
Highlight Relevant Experience: In your application, be sure to include any previous roles that involved reception duties or driving. If you have experience in healthcare or working with vulnerable individuals, mention this as it aligns with the values of the organisation.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at The Pudding
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for clients. Prepare examples of how you've provided exceptional customer service in the past, highlighting your ability to handle difficult situations with a friendly and professional attitude.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks efficiently, perhaps by sharing specific instances where you successfully prioritised your workload or improved processes.
✨Familiarise Yourself with Relevant Software
Knowledge of IT systems is essential. If you have experience with software like Adastra, make sure to mention it. If not, consider brushing up on basic Microsoft applications to show your willingness to learn.
✨Emphasise Flexibility and Teamwork
The job requires flexibility in working hours and the ability to work both independently and as part of a team. Prepare to discuss how you've adapted to changing situations in previous roles and your approach to collaborating with others.