Clerk

Pay: £12.60 per hour

Hours: 6 hours per week (core prescription telephone hours 10:00 – 14:30)

Accountable to: Head of Inclusion Health

Base: Newfield House

Closing Date: 24th February 2026

Overview Of Role

Compass Medical Practice is a virtual GP Practice for patients who have been removed from mainstream GP practices as they are deemed difficult to doctor. The practice covers a wide geographical area which incorporates Lancashire, Cumbria and parts of Merseyside. Patient consultations take place by telephone/video link and if a face‑to‑face consultation is required, the appointment is undertaken within a clinical space within the patient’s community or the bespoke Compass Medical Practice clinical van. A risk assessment is undertaken prior to all face‑to‑face appointments and there is a minimum of one patient liaison officer present for each appointment. Compass Medical Practice is evolving and currently includes wider services e.g. Thornton House. There are aspirations to become a wider Inclusion Health GP Practice. Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complementary values and behaviours.

The role of the prescription clerk is to work closely with the clinical and duty team to ensure the safe prescribing of medications. The prescription clerk is the main telephone handler for all medication requests that come via the patient into the practice. The prescription clerk will be dealing with queries and repeat prescription requests, received (via the telephone and electronically) and ensuring that all current medication has relevant and current authorisations.

Day‑To‑Day Duties (Not Exhaustive)

• Be responsible for the effective management of medication requests.
• Ensure effective systems, processes and practices are in place to provide a safe and effective service.
• Participate in the production of activity reports to support management decision making.
• Process repeat prescription requests, from EMIS that are authorised by the GP and NMP.
• Process repeat prescriptions, received on‑line, in writing or via phone, on a daily basis, in‑line with the prescribing protocol.
• Assist with any prescription queries.
• Deal with any medication changes from all clinical letters and consultations.
• Remove obsolete medications.
• Monitor specific drugs for overuse and report relevant findings to the clinical manager.
• Undertake medication audits including collating the monthly drug recharge data.
• Maintain accurate records.
• Stay up to date with the ICB Formulary.
• Distribute the centralised alerts.
• Support medication reduction regimes.
• Work with the practice support team and the nursing team to meet QOF targets.
• Liaise with pharmacies, clinicians, patients and clinical teams to ensure the provision of a safe prescribing service.
• Understand the appointment processes and ensure medication reviews are booked in a timely manner e.g. new patients, post hospital medication changes, annual medication reviews and new medications commenced.
• Undertake general clerical duties as required.
• Participate in the Compass Medical Practice, internal monthly MDT.
• Participate in team meetings and training as appropriate.
• Collate patient review data in advance of patient review meetings.
• Undertake any other duties, as deemed relevant to the post, under the direction of the practice manager and the clinical manager, including cover for staff absence and annual leave.
• Support the practice manager / clinical manager in the reviewing and updating of practice policies and procedures and creating processes.
• To provide cover for members of the reception team during periods of sickness and annual leave (this may include working until 18.30).
• Call taking with patients and professionals.
• Complete monthly KPI reports.
• Creating letters and templates in EMIS.
• Any other tasks allocated by the management team.
• Work with the Head of Service, the Practice Manager, Clinical Manager and the team, aiming to attain a CQC Outstanding rating for providing an excellent service.
• Maintain professional conduct.

Key Expectations

• Self‑awareness
• Living authentically
• Adaptability – Being ready to adjust depending on the situation
• Openness – What you see is what you get
• Positivity with a real sense of being able to strive for the impossible
• Generosity of spirit – Everyday should be an opportunity to act with kindness
• Ability to have fun – Taking the role seriously, whilst being yourself

Values

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We aren’t here to be average, we’re here to be awesome!
• Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become
• Brave: We challenge the norm. We have the courage to get the difficult jobs done
• Oompf: We have natural oompf! It’s infectious!
• Go‑getting: We are intuitive to changing needs and respond quickly with energy, ideas, and positivity

Benefits

• NHS Pension
• Cycle to Work Scheme
• Career Development Opportunities
• Attendance Bonus
• Staff Benefit Scheme
• Free Tea & Coffee
• Eye Care Contributions

Disability Confident Employer

We are a Disability Confident Employer – as users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

DBS

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Person Specification

Qualifications (Essential)

• Good standard of general education
• IT qualification e.g. ECDL or equivalent
• Knowledge of Microsoft packages

Qualifications (Desirable)

• Medication Administration training
• NCQ in Business Admin or equivalent
• NVQ or equivalent in Health and Social Care

Experience (Essential)

• Working in a pharmacy, GP Practice, or similar environment.
• Passion for working with people with complex needs including people experiencing multiple disadvantage.
• Experience of working in partnership e.g. with other groups and agencies.
• Experience of using EMIS.
• Able to exercise initiative in organisation and prioritising work.
• Good communication skills both written and oral.
• Strong organisational skills, and ability to coordinate information and data from a range of sources.
• Ability to develop strong working relationships with project partners.
• Excellent communication and presentation skills, both oral and written with the ability to present information and advice in a way that is appropriate to the audience.
• Excellent IT skills including Word, Excel, Outlook, Powerpoint and Microsoft Teams.
• Knowledge of EMIS computer system.

Personal Qualities (Essential)

• Ability to stay calm under pressure.
• Personal insight to manage own wellbeing.
• Ability to work alone and as a team member.
• Enthusiastic and committed to the role.
• Flexible.
• Ability to diffuse difficult situations and deal with difficult members of the public.
• Positive and confident disposition.
• Commitment to personal and professional development.
• Willing / able to attend appropriate training.
• Work within the boundaries of the role.

Personal Qualities (Desirable)

• Trauma Informed awareness and practice

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.