At a Glance
- Tasks: Manage VIP relationships and create unforgettable experiences across our venues.
- Company: Join Public House Group, a vibrant collection of pubs and restaurants.
- Benefits: 50% off food, delicious staff meals, enhanced parental pay, and financial wellbeing support.
- Other info: Flexible hours, career progression, and a supportive team environment.
- Why this job: Be the face of exceptional guest experiences and build lasting connections.
- Qualifications: Experience in guest relations or hospitality, with strong relationship-building skills.
The predicted salary is between 31950 - 39050 £ per year.
We are seeking a Group Guest Relations Manager to join Public House Group!
You will manage, nurture and develop our VIP network, making sure priority guests are recognised, looked after and proactively engaged across our venues in London and the Cotswolds.
From managing VIP bookings and guest lists to hosting guests in venue, you will build lasting relationships and create more personal experiences across the group.
This is an exciting opportunity to become part of a business that values quality, teamwork, and a shared passion for great service.
What’s in it for you as a Group Guest Relations Manager
- 50% off food and drink in our venues for a table of up to 4 people.
- Delicious staff meals on shift (venue teams only).
- Growing your family? Enjoy enhanced maternity and paternity pay once you’ve been with us for a year.
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Be recognised as Employee of the Month across the group and win a £150 meal for two.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Earn more with our employee referral scheme.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- Every penny of service charge goes to the people who work in our venues and eligible roles.
What you’ll be doing as a Group Guest Relations Manager
- Own and maintain our VIP network and key guest lists, ensuring information, preferences and relationship history are accurate and up to date.
- Build strong relationships with priority VIPs, developing a deeper understanding of their interests and preferences through in person and online communication.
- Proactively nurture and re-engage VIPs through openings, events, experiences and introductions across the group.
- Review upcoming reservations and VIP reports, identifying priority guests and briefing venues ahead of visits.
- Coordinate hosting, personal touches and experiences, greeting and hosting VIPs in venue where appropriate.
- Work with the Group Guest Experience Manager to make sure venue teams understand key VIPs and their preferences.
- Manage guest lists and RSVPs for openings and events, coordinating with our Founders, Events, Marketing, Reservations and venue teams.
- Maintain accurate and secure guest information within Seven Rooms.
- Identify new and emerging VIPs, and flag events, private dining, corporate and partnership opportunities to the relevant teams.
- Support reporting on VIP visits, engagement and relationship development.
About you, our new Group Guest Relations Manager
- Previous experience in guest relations, VIP management or hosting within hospitality or a luxury environment.
- A natural relationship builder who makes guests feel genuinely known, recognised and valued.
- Confident and personable when hosting priority guests in venue and at events.
- Highly organised, with excellent attention to detail when managing guest information.
- Discreet and trustworthy when handling confidential guest data.
- Calm and proactive when managing last minute VIP bookings.
- Experience with Seven Rooms or a similar reservations system is a bonus.
- Flexible to work across our venues in London and the Cotswolds, including evenings and events.
About Us
Public House Group is a collection of pubs and restaurants across London and the Cotswolds.
Our journey began with The Pelican, setting the tone for everything that followed.
Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits.
At the heart of what we do is a commitment to craftsmanship, provenance and authenticity.
We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.
As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
Compensation: Competitive salary
Guest Experience Manager in London employer: the Public House Group
Join our vibrant Public House Group in London, where we prioritise a culture of excellence and collaboration. As a Sommelier, you'll not only enjoy competitive pay and benefits but also have the chance to grow your career in a dynamic environment that values creativity and guest satisfaction. With opportunities for professional development and a supportive team atmosphere, this is an ideal place for passionate wine enthusiasts to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like the Public House Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to the Public House Group
Don't be shy about reaching out to the Public House Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about the Public House Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at the Public House Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
