At a Glance
- Tasks: Welcome visitors and support learners through their journey from enquiry to enrolment.
- Company: Join a dynamic educational organisation with campuses across South Yorkshire and North Nottinghamshire.
- Benefits: Earn £14.24 per hour with opportunities for professional growth.
- Other info: Temporary role from July to September 2026, with flexible location options.
- Why this job: Make a real difference in students' lives while enhancing your customer service skills.
- Qualifications: Experience in customer service or administration, with good IT skills.
The predicted salary is between 14 - 14 £ per hour.
This position is no longer open for applications.
Salary: GBP14.24 per hour
Hours: Full time - 37 hours each week
Duration: temporary cover from 6th July 2026 - 25th September 2026.
Location: 3 positions available within South Yorkshire and 1 in Worksop, North Notts (on discussion with our consultants, please let us know which location is best for you).
We are seeking a friendly and organised Learner Recruitment & Receptionist to join a client with campuses across South Yorkshire and North Nottinghamshire. This varied role is ideal for someone who enjoys working with people and providing excellent customer service, while supporting prospective and current learners through their journey from initial enquiry to enrolment.
You will play a key role in creating a welcoming environment, promoting our courses, and ensuring a smooth and positive experience for all visitors and students.
- Act as the first point of contact for visitors, learners, and stakeholders, providing a welcoming and professional reception service.
- Manage incoming calls, emails, and enquiries, ensuring timely and accurate responses or appropriate signposting.
- Support learner recruitment activities, including open days, enrolment events, and outreach initiatives.
- Provide information, advice, and guidance to prospective learners on courses, entry requirements, and application processes.
- Maintain accurate learner records and databases, ensuring all information is up to date and handled in line with data protection requirements.
- Assist with application processing, enrolment administration, and onboarding of new learners.
- Work collaboratively with curriculum teams and support services to ensure a smooth learner journey from enquiry to enrolment.
- Ensure reception and front-of-house areas remain organised, presentable, and compliant with health and safety standards.
Have you got what it takes?
- Previous experience in a customer-facing or administrative role, ideally within an education or public sector environment.
- Have a professional, friendly, and approachable manner with a commitment to delivering high-quality customer service.
- Good IT skills, including experience with Microsoft Office and database systems.
- You will hold a Level 2 (or equivalent) qualification in English and Maths or be willing to work towards.
- Hold a DBS on the update service and be willing to complete compliance checks.
Protocol is an equal opportunities employer and is committed to providing an inclusive and professional service for all. All pay rates provided are inclusive of rolled up holiday pay. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process.
Learner Recruitment & Receptionist in Rotherham employer: The Protocol Group
Join a dynamic and inclusive team as a Learner Recruitment & Receptionist, where your role will be pivotal in creating a welcoming environment for prospective learners across South Yorkshire and North Nottinghamshire. With a strong commitment to professional development and a culture that values high-quality customer service, you will have the opportunity to grow within a supportive framework while making a meaningful impact on the educational journey of students. Enjoy the benefits of working in a collaborative atmosphere that prioritises employee well-being and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Recruitment & Receptionist in Rotherham
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. This will help you feel more confident and articulate when discussing your experience and how it relates to the Learner Recruitment & Receptionist role.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself. They’re looking for someone friendly and approachable, so let your enthusiasm for customer service shine through.
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Learner Recruitment & Receptionist in Rotherham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Application:Make sure to customise your application for the Learner Recruitment & Receptionist role. Highlight your relevant experience in customer service and administration, and how it aligns with what we’re looking for at StudySmarter.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your skills and experiences. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at The Protocol Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Learner Recruitment & Receptionist. Familiarise yourself with the key tasks like managing enquiries and supporting learner recruitment activities. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can convey your friendly and approachable manner during the interview to show you're a perfect fit for the welcoming environment they want to create.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a difficult visitor or managing multiple enquiries at once. Practising these scenarios beforehand will help you respond confidently and show your problem-solving skills.
✨Highlight Your IT Proficiency
Make sure to mention your experience with Microsoft Office and any database systems you've used. If you have examples of how you've used these skills in previous roles, share them! This will reassure the interviewers that you can handle the administrative aspects of the job effectively.
