Customer Relations / Call Handler in Bromley

After a successful 2025, The Property Expert Group is looking for a Customer Relations person / Call Handler to join our growing team.

Please note this is a hybrid role, and applicants must be local to the Bromley area.

This role is perfect for someone who loves helping people, communicates confidently, and thrives in a client-focused environment.

You’ll be the first point of contact for many of our customers and clients – ensuring every interaction is warm, helpful, and professional.

In addition, the role offers somewhat flexible hours to suit your schedule.

About the Role

We’re seeking a friendly, organised, and proactive professional to manage incoming enquiries, support clients throughout their property journey, and ensure our communication standards remain exceptional.

You’ll be asked to play a key role in keeping the team informed, clients updated, and operations running smoothly.

Tasks

Enquiry Handling, Client Communication & Front-Line Support

• Handle incoming calls, WhatsApp messages, emails, and online enquiries
• Make outbound calls to clients for updates, confirmations, and follow-ups
• Accurately log and update client information in our CRM
• Provide clear, friendly advice to clients across multiple communication channels

Customer Service Management

• Ensure all client interactions are responded to promptly and professionally
• Maintain our high standards
• Support sellers, landlords, buyers, and tenants with updates and information
• Resolve minor issues independently and elevate complex matters when necessary
• Prepare follow-up messages, appointment notes, and status updates for internal use

Requirements

• Experience in customer service, call handling, or a similar client-focused role
• Warm, confident communicator with excellent phone manner
• Highly organised with strong attention to detail
• Tech-comfortable (CRM systems, WhatsApp, email, task management tools)
• Proactive, reliable, and able to work independently and from home when required
• Someone who genuinely enjoys helping people
• Ideally a driver – to be able to cover a small number of physical meetings

Benefits

• A somewhat flexible part‑time role
• Supportive, friendly team culture
• Competitive pay and commission structure
• Your own work mobile (if necessary)
• Training on our systems and processes
• Opportunity to grow within a modern, quality-driven estate agency

We look forward to your application to join The Property Expert Group, and hope it’s exciting for you to have the opportunity to join a company dedicated to providing a top‑tier service with a personal touch.