At a Glance
- Tasks: Manage tenancies, communicate with landlords and tenants, and support maintenance coordination.
- Company: Join The Property Centre, a growing independent Estate and Lettings Agency.
- Benefits: Competitive salary, structured training, professional qualifications, and a friendly work environment.
- Other info: Opportunities for career growth and team activities in a supportive atmosphere.
- Why this job: Gain valuable experience in property management and make a real difference for customers.
- Qualifications: Experience in lettings or customer-focused roles; strong organisational and communication skills.
The predicted salary is between 24800 - 24800 £ per year.
The Property Centre is looking for a Tenancy Manager to join our growing Tenancy Management department at our Taunton head office.
You will help manage the ongoing tenancies within our residential portfolio; working with landlords, tenants, contractors and colleagues to make sure issues are progressed, customers are kept informed and accurate records are maintained.
The role will primarily focus on tenancy management, but you will also be trained to support maintenance coordination.
This makes it a varied position and provides a strong understanding of the full property-management journey.
You will report directly to our Head of Tenancy Management and work alongside an experienced team covering tenancy management, maintenance, inspections, compliance and client accounting.
What will you be doing?
We're looking for a Tenancy Manager!
The Property Centre is looking for a Tenancy Manager to join our growing Tenancy Management department at our Taunton head office.
You will help manage the ongoing tenancies within our residential portfolio; working with landlords, tenants, contractors and colleagues to make sure issues are progressed, customers are kept informed and accurate records are maintained.
The role will primarily focus on tenancy management, but you will also be trained to support maintenance coordination.
This makes it a varied position and provides a strong understanding of the full property-management journey.
You will report directly to our Head of Tenancy Management and work alongside an experienced team covering tenancy management, maintenance, inspections, compliance and client accounting.
What will you be doing?
- Communicating with landlords and tenants about ongoing tenancy matters.
- Managing emails, calls, diary actions and outstanding cases.
- Monitoring rent arrears and progressing agreed follow-up actions.
- Supporting compliance processes and ensuring important dates and documents are not overlooked.
- Managing routine tenancy requests, permissions and changes.
- Supporting notices, vacates and end-of-tenancy processes.
- Assisting with deposit negotiations and ensuring the relevant evidence is available.
- Reviewing inspection reports and progressing any follow-up actions.
- Keeping clear, accurate and useful notes on our prop-management systems.
- Identifying when a matter needs to be escalated to a senior colleague.
- Assessing maintenance reports and gathering the information needed to progress them.
- Liaising with landlords, tenants and contractors regarding access, authority and appointments.
- Chasing outstanding work and ensuring customers receive updates.
- Making sure actions are properly completed rather than simply passed to somebody else.
What are we looking for?
Previous experience within lettings, property management, housing, maintenance coordination or a similar customer-focused role would be helpful.
More importantly, you will need to be
- Highly organised and comfortable managing a busy workload.
- Confident communicating by telephone and email.
- Calm and professional when dealing with difficult situations.
- Comfortable having firm but fair conversations.
- Able to show empathy without losing sight of what needs to be done.
- Accurate and consistent with record keeping.
- Good at prioritising urgent, important and routine work.
- Willing to take ownership and follow matters through.
- Comfortable working as part of a team while managing your own responsibilities.
- Interested in developing your knowledge of residential lettings and tenancy management.
What does good look like in this role?
- Landlords and tenants know what is happening.
- Important actions are not missed.
- System notes are complete and accurate.
- Risks are identified early.
- Customers receive updates before they need to chase.
- Problems are progressed to a clear outcome.
- Colleagues receive complete and useful handovers.
- Difficult matters are escalated at the right time.
Why join The Property Centre?
The Property Centre is an independent Estate and Lettings Agency operating across Somerset and Bristol.
We manage more than 500 residential properties and have dedicated teams covering lettings, tenancy management, maintenance, inspections, finance and compliance.
You will benefit from
- A salary of £24,800 per annum.
- Structured onboarding and ongoing training.
- Support from experienced tenancy-management colleagues.
- Opportunities to complete relevant professional qualifications.
- A clear route to develop your technical knowledge and responsibilities.
- A busy, friendly and ambitious working environment.
- Free office parking.
- Company events and team activities.
- The opportunity to build a long-term career within a growing business.
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Tenancy Manager in Taunton employer: The Property Centre
The Property Centre is an excellent employer, offering a dynamic and supportive work environment in Taunton for those looking to grow their careers in tenancy management. With structured onboarding, ongoing training, and opportunities for professional qualifications, employees can develop their skills while enjoying a friendly and ambitious culture. The company also values work-life balance, providing free office parking and regular team events, making it a rewarding place to build a long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Manager in Taunton
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like The Property Centre.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like The Property Centre? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit The Property Centre's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Tenancy Manager in Taunton
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Tenancy Manager role at The Property Centre, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at The Property Centre
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where The Property Centre operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to The Property Centre. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at The Property Centre.
