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For Companies At a Glance
- Tasks: Help students and tutors set up their accounts and resolve queries.
- Company: Join The Profs, an award-winning UK Edtech company dedicated to student success.
- Benefits: Earn £15/hour while gaining valuable experience in a supportive environment.
- Why this job: Make a real impact in education while developing your communication and organizational skills.
- Qualifications: Attention to detail, strong communication skills, and proficiency in Google Suite required.
- Other info: This is a temporary 5-week contract with potential for future opportunities.
Customer Support Administrator – 5 week Contract
The Profs is a multi award-winning online tutoring company (UK Edtech Provider of the year 2024) founded in 2014. We are on a mission to help students achieve life-changing success in education.
We are seeking a Customer support Administrator to join our team on a temporary basis.
Key Responsibilities:
- Account Setup Assistance: Call tutors and students to assist with account setups, including password resets, DBS checks, and billing information.
- Data Accuracy: Identify missing clients or incorrect contact details and ensure records are updated.
- Query Resolution: Respond to tutor and client queries about account setup and best practices for using the platform.
- Tracking Progress: Maintain an up-to-date Google Sheets log of clients and tutors who are yet to complete the setup process.
- Escalation: Identify and prfioritize issues, escalating them to the manager when necessary.
Key Skills and Requirements:
- Attention to Detail: Ensure accuracy in account details and documentation.
- Communication Skills: Exhibit a professional phone manner and strong written communication.
- Organizational Skills: Efficiently manage multiple tasks and prioritize effectively.
- Technical Proficiency: Confident use of Google Suite, including Google Sheets and Gmail.
- Problem-Solving: Ability to address client and tutor concerns and escalate complex issues appropriately.
Salary: £15.00 Per hour
The Profs | Customer Support Administrator employer: The Profs
Contact Detail:
The Profs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Profs | Customer Support Administrator
✨Tip Number 1
Familiarize yourself with the Google Suite, especially Google Sheets and Gmail. Since you'll be using these tools daily, being comfortable with their features will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock phone calls. This will help you develop a professional phone manner, which is crucial for responding to tutor and client queries effectively.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed data accuracy in previous roles. Being able to discuss specific instances will demonstrate your capability in this area.
✨Tip Number 4
Think about potential problems that might arise during account setups and prepare solutions. This proactive approach will highlight your problem-solving skills and readiness to tackle challenges head-on.
We think you need these skills to ace The Profs | Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer support roles or experiences that demonstrate your attention to detail, communication skills, and problem-solving abilities. Use specific examples to illustrate your points.
Showcase Technical Skills: Make sure to mention your proficiency with Google Suite, especially Google Sheets and Gmail. If you have experience with similar tools, include that as well to show your technical capabilities.
Craft a Professional Cover Letter: Write a concise and professional cover letter that addresses your motivation for applying to The Profs. Mention your passion for helping students and how you can contribute to their mission of educational success.
How to prepare for a job interview at The Profs
✨Showcase Your Attention to Detail
Since the role requires accuracy in account details, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Highlight any specific tools or methods you used to ensure data accuracy.
✨Demonstrate Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and professionally. You might want to prepare for common questions about how you would handle client queries or difficult conversations.
✨Organizational Skills Matter
Be ready to explain how you prioritize tasks and manage your time effectively. Consider sharing a specific instance where your organizational skills helped you meet a deadline or manage multiple responsibilities.
✨Familiarize Yourself with Google Suite
Since technical proficiency in Google Sheets and Gmail is essential, brush up on these tools before the interview. You could mention any relevant experience you have with them, such as creating spreadsheets or managing email communications.
