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- Tasks: Join our Tuition Sales Team as a Customer Success Manager, focusing on inbound sales and client relationships.
- Company: The Profs is an award-winning EdTech company transforming higher education tutoring globally.
- Benefits: Enjoy a free gym, 31 days holiday, flexible hours, and regular company socials.
- Why this job: Be part of a fast-growing company with a vibrant culture and impactful mission in education.
- Qualifications: We seek ambitious communicators who are organized, responsible, and quick thinkers.
- Other info: Hybrid work model with initial full-time office onboarding; competitive salary based on experience.
The predicted salary is between 28000 - 35000 £ per year.
Who are The Profs?
The Profs is an award-winning (NTA’s best tuition business of the year) and innovative EdTech business providing higher education tutoring and admissions consulting to clients and institutions around the world. We are now looking to build on our phenomenal growth and expand oursales team.
Our company
We are predominantly a B2C company and serve thousands of tutors and tens of thousands of students globally.
We have won numerous awards including Young Entrepreneur of the Year, Forbes 30 under 30, an innovation grant from the Department of Education, the UK’s top tutoring company from Education Investor, and have featured in the UK’s top 100 startups. The Profs was founded by the Evans brothers in 2015 with a view to pairing tutors and technology in order to help students achieve their personal goals.
About the role
As part of our goals of continued growth within our Sales team we are looking for a talented Customer Success Manager to join our Tuition Sales Team to help us smash our targets and support as many students as possible to achieve life changing academic success!
You will be joining us as we go into a new phase of expansion both for the Tuition Sales department and the company as a whole. There couldn\’t be a better time to join and see from the inside how a fast-paced high-growth company works.
You will be the first port of call for new tuition enquiries via telephone and our website. This is a solely inbound sales role, which means no outbound cold calling! You’ll continue to develop this relationship with both new and existing clients and you will see the matching process through beginning to end. We gauge success not just in terms of number of matches but also the quality of the match in creating a long term relationship with the client/tutor. You’ll use your Sales skills to help clients realise the benefit of working with us and then get them set up with the most suitable tutor.
Your day-to-day will have a particular focus on sales, client management and tutor engagement, with a big emphasis on selling our support to clients. In addition, there will also be opportunities to work with the wider team to help develop our strategy to make sure we are always working in the most efficient and effective way.
About You
You Are:
- Ambitious – This is an opportunity to work for an incredibly successful company as we continue on our journey to be industry leaders.
- An amazing communicator – You will be developing relationships with internal and external stakeholders on a daily basis.
- Responsible – You can be relied upon to take something on and run with it: you own your decisions and you are always looking to improve.
- Quick Thinker – You like thinking on your feet and solving problems for people as they arise.
- Team player – You don\’t feel like you’re winning unless everyone on the team is!
- Organised – You will have outstanding organisational skills and an ability to manage and convert multiple leads.
Important information to know
Hours: Mondays – 9:00-18:00, Tuesdays – Fridays 9:00-17:00
Location: This role will be a hybrid of in-office and working from home. In your first few weeks you’ll need to be in the office full time in order to be fully onboarded. Once training has been completed, we operate a 3 days in office 2 days wfh policy.
Salary
£28,000-35,000 per annum (DOE. This is inclusive of expected OTE.)
Office Culture
The Profs office is located in Canary Wharf, East London. Throughout the year we attend awards ceremonies and put on various events for our team to celebrate hitting targets, work anniversaries or birthdays. Some of our more recent social events have been Axe throwing, Electric Shuffleboard, Virtual Clay Pigeon shooting and Curling. In addition to this, our office comes with a free Gym!
As an education business we strongly believe in training and development from within, you’ll be trained by our sales champions and join a company that hasn’t missed a target this year, whilst continuing growth in every year of our existence!
Benefits
- Free Gym
- 31 days holiday p.a. Including B/H (with the opportunity to earn more throughout the year)
- Company Pension Plan
- Regular company socials
- Flexible office hours (2 days wfh per week)
Application Process:
Please apply by sending us your CV and a short explanation of why you would be suitable for the role.
The Profs | Customer Success Manager employer: The Profs
Contact Detail:
The Profs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Profs | Customer Success Manager
✨Tip Number 1
Familiarize yourself with The Profs' mission and values. Understanding what drives the company will help you align your communication style and demonstrate how you can contribute to their goals during the interview.
✨Tip Number 2
Prepare specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in building long-term connections will show that you're a great fit for the Customer Success Manager role.
✨Tip Number 3
Research the EdTech industry and current trends in tutoring and admissions consulting. Being knowledgeable about the market will allow you to engage in meaningful conversations and showcase your expertise during the interview.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing to discuss scenarios where you've had to think on your feet. The ability to quickly address client needs is crucial for this role, so be ready to share relevant experiences.
We think you need these skills to ace The Profs | Customer Success Manager
Some tips for your application 🫡
Understand the Company: Before applying, take some time to research The Profs. Familiarize yourself with their mission, values, and recent achievements. This will help you tailor your application and show that you're genuinely interested in being part of their team.
Craft a Compelling CV: Make sure your CV highlights relevant experience in customer success, sales, or education. Use clear headings and bullet points to make it easy to read. Focus on quantifiable achievements that demonstrate your ability to meet targets and build relationships.
Write a Tailored Cover Letter: In your cover letter, explain why you are a great fit for the Customer Success Manager role. Mention specific skills like communication, organization, and problem-solving. Relate your past experiences to the responsibilities outlined in the job description.
Show Enthusiasm: Express your excitement about the opportunity to work with The Profs. Highlight your ambition and desire to contribute to their growth. A positive attitude can make a significant difference in how your application is perceived.
How to prepare for a job interview at The Profs
✨Show Your Passion for Education
Make sure to express your enthusiasm for the education sector and how you believe in the impact of tutoring. Share any personal experiences that highlight your commitment to helping students succeed.
✨Demonstrate Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past, especially in resolving issues or building relationships.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss situations where you had to think on your feet and solve problems quickly. The Profs values quick thinkers, so showcasing your ability to handle challenges will set you apart.
✨Emphasize Team Collaboration
Since teamwork is crucial in this role, share examples of how you've successfully worked within a team to achieve common goals. Highlight your understanding that success is a collective effort.
