Head of People & Talent in London

The Profs is an award-winning and innovative EdTech business providing higher education tutoring and admissions consulting to clients and institutions around the world. As we continue our next phase of growth, we are looking for an exceptional Head of People and Talent who will help us continue to attract top candidates as we scale, while shaping and strengthening The Profs’ company culture.

Since our founding in 2015, The Profs has been driven by a clear mission: to combine exceptional tutoring with innovative technology to help students achieve their personal and academic goals. We don’t see this as a traditional HR role. We understand the impact that a strong culture can have across every area of the business, and this is an exciting opportunity for an ambitious People professional to help define what culture means at The Profs and embed our core values throughout the employee lifecycle.

You'll be the business's trusted expert on both People and Recruitment, bringing the experience and confidence to advise senior leaders on best practice whilst building scalable processes that support a growing, high-performing organisation. In this multifaceted role, you will be responsible for building on the successful recruitment function we have built over the last 4 years. We are proud of the teams we have created from our talent department and we want someone who can continue to build on this success, ensuring we are always sourcing the highest quality talent.

You will take ownership of our employee recruitment strategy, ensuring we continue to attract and select high-quality candidates as the company grows. You will also contribute to our approach to tutor recruitment, working with the relevant teams to improve how we source, assess and engage the tutors who deliver our services. Across the wider business, you will be a trusted sounding board for department heads, providing clear and practical guidance on recruitment, management and employee matters.

A major part of the opportunity will be shaping our long-term People & Talent strategy. Your goal will be to ensure The Profs have the people, skills and management capability required to sustain substantial revenue growth, while continuing to become an increasingly rewarding and enjoyable place to work.

• Advise the Senior Leadership Team on People strategy, organisational design and workforce planning.
• Develop and deliver a People strategy that supports the company's commercial objectives.

Recruitment & Talent:

• Bring strategic knowledge and hands-on recruitment expertise to the design of hiring processes.
• Own and continuously improve the company's recruitment strategy and hiring processes.
• Design high-quality recruitment processes, interview frameworks and assessment methods.
• Continuously raise hiring quality whilst improving speed and candidate experience.
• Develop recruitment reporting and analytics to support data-driven hiring decisions.
• Own employee engagement surveys and turn feedback into meaningful action.
• Help create a culture where people feel supported, challenged and able to perform at their best.
• Act as a trusted advisor to the Senior Leadership Team on all People and Recruitment matters.
• Provide commercially balanced guidance on employee relations, performance and organisational challenges.
• Develop practical management frameworks that enable leaders to manage their teams consistently and effectively.
• Support organisational change with a people-first but commercially realistic approach.

Performance & Development:

• Continue evolving the company's performance management framework.
• Develop clear career progression and development pathways.
• Improve onboarding, probation, feedback and review processes.
• Create learning and development initiatives that support both individual and business growth.

People Operations & Best Practice:

• Oversee employment policies, documentation and HR systems.
• Lead employee relations matters where appropriate, always aiming for fair, pragmatic outcomes.
• Continually review and improve People and Recruitment processes.
• Use data and feedback to identify opportunities for improvement.
• Introduce initiatives that increase efficiency, improve employee experience and support business growth.

We are looking for an ambitious self-starter who wants to make a meaningful impact by shaping the future of Talent and Culture at The Profs. In keeping with our ethos, you will be committed to your own personal and professional growth, confident in turning ideas into action, and passionate about encouraging creativity and initiative across your team.

You'll be equally comfortable discussing organisational strategy with senior leaders, coaching managers, redesigning recruitment processes, improving employee experience and creating practical systems that make the business operate more effectively. You understand that exceptional People teams don't exist to create bureaucracy - they exist to remove friction, build great processes, support great leaders and create an environment where people and businesses can perform at their best.

Most importantly, you'll be passionate about helping The Profs become an increasingly enjoyable, high-performing and desirable place to work, whilst ensuring our People and Recruitment functions continue to support ambitious commercial growth.

Hours: Mondays - Fridays 9:00-18:00 (M)/9:00-17.00 (T-F)

Location: This role is hybrid, with 3 days a week in office based Canary Wharf. In your first few weeks you’ll need to be in the office full time in order to be fully onboarded.